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Insurance Account Relationship Representative
Huntington Bancshares
Columbus, OH, United States
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Description
Account Relationship Representative --In this dynamic position, located at our Corporate Insurance headquarters in downtown Columbus, you will possess a strong understanding of personal insurance product knowledge and technical expertise. The selected individual will exercise judgment and act independently to provide service to a designated book of business. You will need to prioritize and respond quickly in a fast paced environment.
Responsibilities in this role are:
• Representing Huntington Insurance as a product expert by staying current with industry changes, trends and opportunities.
• Maintaining and developing product line knowledge through educational opportunities.
• Acting as a resource for continuous improvement initiatives.
• Adhering to agency service standards and timelines.
• Utilizing agency technology and software applications including agency management systems, document management systems and workflows.
• Responding to internal and external client related inquiries in a timely manner
• Taking ownership to provide problem resolution and respond to customer inquiries in a timely manner.
• Coordinating and communicating client service needs, directing and assisting team members as needed.
• Requesting coverage changes and amendments.
• Retention is a key focus.
• Providing support to our Sales Operation.
Basic Qualifications:
• High School Diploma or GED required.
• A minimum of 2 years of personal insurance experience required.
• A Property & Casualty Insurance License is required.
Preferred Qualifications:
• Proven track record of successful customer service experience.
• Excellent verbal and written communication skills.
• Intermediate proficiency of Microsoft Word & Excel