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Senior Specialist
KeyBank
Superior, CO, United States
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Job Description
Job Brief:
Leasing Services is a division of Key's Technology & Operations (KTO) group and is comprised of several teams that provide post-booking servicing (Customer Service, Collections, Collateral Services, Payment Processing and Account Maintenance) for the Key Equipment Finance (KEF) line of business. KEF provides tailored equipment lease and structured finance solutions for small-to-large commercial, government and specialty finance clients.
Required Qualifications:
• College Degree or equivalent work experience
Essential Job Function:
• Reliable Negotiation skills
Ability to recognize payment issues and work through the issues to get to payment
Ability to multi-task and meet tight deadlines
Ability to speak persuasively and listen critically
Ability to work in a Call Center environment
•Offer assistance to members on the team to create supportive foundation
• Provide 2nd voice assistance to other collectors
• Maintain Support box, assign back up account and other reporting requirements.
• Assist Team Leader with feedback and performance metrics in regards to collectors
• Identify and propose improvement activities in all customer service areas with the objective of achieving goals set for process efficiency and managing risk within established standards.
Preferred Skills/Qualifications:
Soft Skills
• Collaborative and consultative
• Basic project management
• Motivates others
• Advanced problem solving
• Creates Ease, Value, Expertise
• Managing competing priorities & meets deadlines
• Champions change
• Ability to connect the dots; broad thinking
Functional Skills
• Knowledge about lending
• Deep understanding of E2E process & operational metrics
• Mastery of multiple systems & tools
• Continuous improvement implementation
• Advanced understanding of risk & controls
Additional Duties:
• Assist in other areas of the company, as needed, to ensure service levels and financial targets are met/exceeded
Job Location:
Superior, CO