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Component Servicing Manager
ServiceLink
Jacksonville, FL, United States
Job Details - this job has expired, please see similar jobs below
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Responsible for ensuring that all default functions are executed within internal SLA’s and per required quality standards. These functions include but are not limited to the following:
# Foreclosure Functions
# Bankruptcy Functions
# Loss Mitigation Functions
# Collections Functions
• Ability to provide counseling, develop training and mentor new and existing junior leaders.
• Supervise and direct the implementation/ development activities of the Component Servicing teams to ensure compliance with internal policies and procedures, investor guidelines and applicable state and federal laws and regulations
• Enhance staff performance through goal setting, training and coaching
• Able to proactively identify and mitigate risk.
• Able to react to change productively and handle other essential tasks as assigned
• Manage responses to monthly QC audit for Quality Control/Compliance
• Provides monthly summary to Leadership on departmental performance objectives
• Maintains a thorough knowledge of the LoanSphere PM Workstation, default workstations, MSP, New Invoice and all other systems and software utilized
• Identifies opportunities to increase revenue and reduce expenses
• Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures
• All other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
• High school diploma with some college or the combination of equivalent work experience, knowledge, skills and abilities related to the position requirements
• College degree preferred in Business, Math, English, Legal or other related subject (and/or equivalent work experience)
• Knowledge of mortgage banking, familiarity with RESPA, FFDCPA, GLBA, and federal and state laws related to foreclosure and bankruptcy processes
• Previous Default servicing management experience of 5 – 10 years
• Working knowledge of mortgage loan documentation, best servicing practices regarding loan processing while in default as it relates to applicable laws and regulations, including FNMA, FHLMC, FHA, VA
• Strong professional and interpersonal communication skills verbally and through written electronic correspondence
• Advanced multi-tasking and organizational skills with strong attention to detail
• Ability to read legal terms and conditions and understands their meaning and how it applies to work processes.
• PC skills including (but not limited to) advanced Word, Excel, Access, Internet, MSP application skills
• Proven ability to prioritize workflow during high volumes and within critical time frame
• Self-starter who is able to work in a fast paced, multi-faceted environment