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Program Manager
Union Bank
Glendale, CA, United States
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Reporting to the business line Managing Director, the Employee Experience Program Manager is responsible for managing the rollout and sustainment of the formal Employee Experience Program, in direct coordination with other employee programs and activities, such as advisory councils, customer and employee events and employee recognition. Collaborate with critical business partners to ensure success of all activities and to ensure that sustainability measures are in place. Responsible for directly managing staff, including interviewing, hiring, and termination of staff, recommending salary changes and job promotions, setting work hours, conducting counseling/performance reviews, and planning of the staff’s work.
Management or Supervision: Yes
Major Responsibilities:
Employee Experience Program
• Collaborate with business line leadership and other partners on the implementation and sustainment of the Employee Experience Program.
• Provide creative direction on components of program, as well as sustainability measures.
• Define and develop success through Employee Engagement scores and direct feedback from the field.
Advisory Councils
• Provide oversight of relative retail advisory groups and collaborate with partners to leverage insight and ensure feedback is being received as needed.
• Develop key performance indicators to help identify progress and improvements made as a result of the feedback received and identify sustainability measures to ensure meeting and discussion topics are relevant and effective.
Customer/Employee Events and Recognition and Rewards
• Responsible for overseeing of planning and execution of customer and employee events.
• Provide creative direction on ways to continually improve event processes, from invitation list development to event execution.
• Provide guidance and creative direction in relation to development, creation and implementation of ad hoc recognition and rewards programs for business line employees.
Risk Management
• Demonstrates knowledge of and is sensitive to the current regulatory environment; adheres to the Bank's Risk Vision, and risk management policies and programs; recognizes and proactively addresses risk (including but not limited to those associated with Bank Secrecy Act, anti-money laundering, consumer compliance, fair lending, fiduciary responsibilities, and privacy).
• Identifies and appropriately manages risks.
Qualifications
Education, Licensure, and Years of Experience
• Typically requires 6+ years of technical experience plus 1+ year(s) of previous supervisory experience.
• Requires in-depth understanding of experience programs, concepts, and techniques.
• Demonstrated track record of successfully developing and implementing experience programs.
Knowledge, Skills, and Abilities
• Strong communication skills, both written and verbal.
• Ability to thoroughly understand tools and strategies required to define, implement, and sustain new programs.
The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.