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Home Lending Sales Assistant
Flagstar Bancorp
Red Bank, NJ, United States
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Position Title Home Lending Sales Assistant - Red Bank, NJ
Location Red Bank, NJ - Home Lending
Job Summary This position is responsible for assisting high producing Home Lending Loan Officers in the smooth and timely completion of all phases of a mortgage loan. Assists assigned Loan Officers with a variety of business development and administrative tasks. Provides necessary support to increase production levels. Answers phones, prepares correspondence and documents, and provides administrative, business development and marketing support. Works with pertinent financial information, including loan applications, credit reports, disclosures, transcripts, and loan program information. An individual in this position supports multiple Loan Officers.
Job Responsibilities:
File Preparation:
Facilitate application processing. Actively work with processing and underwriting teams to clear conditions to facilitate loan closing. When requested, order title work, order appraisal, schedule closing appointments. Ensure timeliness of initial application disclosures.
Customer Service: Proactively communicate with all parties about loan statuses and may participate in weekly pipeline updates. Provide personal touch customer service to external and internal customers to help facilitate a one-of-a-kind experience. Assist in file discrepancy issues and provide follow-up and resolution on all facets of the loan process. This position requires substantial amount of customer contact with loan clients.
Business Development Support:Aid in the development of a customer database in support of the pursuit of new marketing opportunities. Prepare materials for events and presentations; prepare communications on specific topics for distribution to customers. Assist with special projects. May work with internal marketing department on proposals to coordinate and manage marketing to customers.
Administrative Support: Assist high producing Loan Officers in the smooth and timely completion of loan applications. Perform clerical, administrative, and proactive support duties for Loan Officers. Create reports to support production management. Assist with database/account management.
Training & Professional Development:Meet training goals set by manager, contribute to the training of their peers by sharing thoughts, experiences, and ideas. Lending Assistants are encouraged to be innovative and develop means for process improvements.
Compliance:Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.
Job Requirements:
HS Diploma, GED or Foreign Equivalent
NMLS Required
1+ year customer service experience
1+ year of experience in administrative support activities
Previous mortgage experience strongly preferred
Excellent time management, customer relations, prioritization and organization skills
Detailed oriented and dependable
Excellent written and verbal communication skills
Excellent problem solving skills
Ability to work independently with minimal supervision
Proven computer skills with knowledge of Windows based applications, including Microsoft Office