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Store Manager
EZCORP
Dallas, TX, United States
Job Details - this job has expired, please see similar jobs below
EZCORP provides our full-time employees with a comprehensive benefits package to help you achieve your optimal work/life balance.
Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!
• Start your career as a Trainee in our 4-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program
• Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour
• Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Supervisor) position
• Follow the Career Path and apply for a Store Manager in Training position which includes a 12 week training program to build the foundation to run your own store
In addition to a great career, here are some of the other things we offer our Team Members:
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Comprehensive Health Insurance Package
• Generous Paid Time Off
• Great Working Hours
• 401(k) with Company Match
• Holiday Pay
Job Responsibilities:
This role will give you the unique opportunity to interact with our customers on a daily basis, providing assistance with sales, enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set EZCORP apart from the competition. Other Customer Service duties include but are not limited to:
• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
• Processing sales, loans, and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Contacting customers to generate new and repeat business
Requirements for the Customer Service Representative (Pawnbroker) role include:
• High school diploma or GED
• Minimum 1 year of customer service experience or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a Team
• Multitask
• Ability to offer and describe various solutions and benefits to the customer
• Able to pass a criminal background check and drug test
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Adhering to all company policies, procedures, and regulations
• Sales background, a plus
• Bilingual, a plus
EZCORP participates in the E-Verify Program (Department of Homeland Security) which electronically verifies the employment eligibility, identity, and Social Security number validity of all new hires and rehires.