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Compensation Claim Specialist
Hub International Ltd
Dallas, TX, United States
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The Workers’ Compensation Claim Specialist, under the direction of the Advisory Services Manager, acts as a liaison between policyholders, insurance companies, agents and brokers in in the management of Workers compensation claims.
Position Responsibilities
Duties may include but are not limited to:
• Review of new claims and policy documents to understand
◦ Mechanism of injury
◦ Validity of claim
◦ Near misses
◦ Subrogation opportunities
• Thorough review of large reserve changes
• Create and send large loss reports to underwriting and management
• Escalate severe and or difficult claims to management
• Prepares reports on investigation, settlements, denials of claims, individual evaluation of involved parties etc...
• Review progress and status of claims with Advisory Services Manager and discusses problems and suggested remedial actions.
• Create and send monthly, quarterly or semi-annual loss runs per client profile
• Create and send quarterly or semi-annual claim status reports per client profile
• Organize quarterly or semi-annual file reviews per client profile
• Participate in all file reviews to assess progress, make recommendations and ensure proper communication between policyholders and claims technical team
• Establish and maintain strong customer relationships
• Maintain the program’s service logs
Desired Qualifications:
• 1-3 years’ experience handling workers’ compensation claims.
• Basic knowledge of claims handling and familiarity with claims terminologies
• Strong communication and interpersonal skills to be capable of dealing with customers, insureds, and brokers in a positive manner concerning losses.
• Ability to self-motivate and work independently
• Knowledge of company products, services and coverage’s, along with awareness of the company’s claims best practices
• Knowledge of applicable state and local laws
Seniority Level:
Entry level
Employment Type:
Full-time