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User Centered Design Specialist
Edward Jones Investments
St. Louis, MO, United States
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Opportunity Overview
Are you curious about people and their behavior? Are you passionate about better understanding their motivations and what drives them to adopt one tool over another? The User Experience (UX) department is looking for a Researcher who can help us understand what our users need, want and expect from our systems, processes and tools at Edward Jones. The UX department exists to create elegant user experiences through data-driven research, user-centered design and sustainable technology. You would play a critical role in conducting research that uncovers user behavior and influences the designs of our branch and client tools and processes. You must be able to work in a fast-paced, dynamic environment, collaborating with a team of Designers, Developers and firm-wide stakeholders, as well as internal and external research participants, and be able to influence at a variety of levels.
Position Requirements
• Bachelor’s degree in Usability, Human Factors, Human-Computer Interaction, Psychology or relevant field.
• 5+ years of UX research experience.
• Expert in both qualitative and quantitative user experience research methodologies.
• Proactively develops self in the field of current and emerging research and technology.
• Expert in critical thinking, strategic thinking, process improvement, relationship-building and problem-solving abilities.
• Expert in written and verbal communication.
Company Description
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.
A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
Awards and Accolades
• For the 19th year, Edward Jones was named one of the “100 Best Companies to Work For®” by FORTUNE magazine in its annual listing. The firm ranked No. 5 overall. These 19 FORTUNE rankings include top 10 finishes for 15 years, top 5 rankings for eight years and consecutive No. 1 rankings in 2002 and 2003.
From FORTUNE Magazine, February 15, 2018 © 2018 Time Inc. Used under license. FORTUNE and Time Inc. are not affiliated with and do not endorse products or services of Edward Jones.
EEO Statement
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.