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Program Manager
First American
Santa Ana, CA, United States
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The Program Manager oversees the activities to build content for the development of a 3 year ‘Bridge Program’ to train underwriters. Once built the Program Manager will manage the implementation of the program and manage improvements and modifications. Responsible for project planning and statuses, risk management, vendor management, and issue resolution. Duties may include: assembling project team (including subject matter experts), overseeing the work of 1 or more instructional design consultants, assigning individual responsibilities, identifying appropriate resources needed, developing schedules to ensure timely completion of project, communicating project status and issues to team and management, acting to reduce risk and resolve issues. Coordinates with other programs and work groups. Ensures ongoing management of the initiative, provides continuous improvement updates, and recommends revisions as appropriate.
Essentials Functions
• Independently manages multiple projects/programs typically moderate in size with complex interdependencies
• Manages overall tactical aspects of program, , identifying appropriate resources needed, and developing schedules to ensure timely completion of project.
• Participate in the creation and execution of work plans and revise as appropriate to meet changing needs and requirements
• Develop program deliverables including program roadmaps, plans, scope, and schedules and establishes governance
• Conducts risk monitoring and controls to ensure ability to achieve expected outcomes, on time and on budget
• Communicates program status to team and stakeholders to ensure their understanding of risks, issues and activities related to the program
• Ensure instructional design methodology and delivery is current and relevant to our environment.
Knowledge and Skills/Technology Used
• Successful track record designing, developing, and executing complex projects in area of functional expertise
• Experience with program management methodologies and techniques, and their application in business and technical environments
• Excellent planning, time management, communication, decision making, presentation, organization, and interpersonal skills
• Strong MS Office Suite skills
• Leadership skills to inspire coworkers to attain goals and pursue excellence
• Ability to self-start and be versatile in a dynamic environment
• Conceptual understanding of current technologies and methodologies to plan and communicate effectively with project team and sponsors
• Experience developing and managing complex program budgets
• Gets work done through others, while having limited authority and must influence stakeholders.
• Experience with applicable business process sufficient to plan and communicate effectively and consult with project team members, SME’s, vendor, sponsors, customers and management.
• Experience facilitating meetings.
• Ability to be consultative and influence individuals who are not accountable to the Project Manager
Typical Education
• Bachelor’s degree or equivalent combination of education and experience
• Advanced degree or certification preferred
Licenses or Certificates
• PMP Desirable
• Instructional Design certification desirable
Typical Range of Experience
• Typically 8-10 years of directly related experience
First American invests in its employee’s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.