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Team Lead
Fidelity Investments
Merrimack, NH, United States
Job Details - this job has expired, please see similar jobs below
Team Lead, Client Services
Do you have a desire to lead in a dynamic environment where Customer and Associate Engagement are always top of mind?
The Expertise We’re Looking For
• Proven leadership experience
• Series 7, 9/10, and 63 required or must obtain within 120 days
The Purpose of Your Role
• Lead a team of associates who are focused on providing world-class service to our Fidelity Personal Investment clients
• Develop and coach associates to effectively, accurately and efficiently meet our client's needs
• Drive culture and associate engagement through coaching, development and a highly customized and personalized approach to team leadership
• Motivate, inspire, and drive excellence in customer interactions through servicing our clients and supporting customer success though CSS
• Provide coaching and feedback to associates regarding performance, customer relationship building, and career development
The Skills You Bring
• Your proven coaching skills with working knowledge of Situational Leadership and Extraordinary Coach
• Your ability to balance leadership and supervisory responsibilities
• Your ability to partner with peers locally and nationally to maintain a culture of collaboration, success and reward
The Value You Deliver
• Creating Associate Engagement that mirrors the Customer Experience we deliver
• Helping associates realize their own personal definitions of success
• Supporting the growth and development of our newest associates
• Protecting the Fidelity brand through active supervision of associate interactions and transactions