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Client Service Representative
Banner Corporation
Spokane, WA, United States
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Job Details
Description
Client Engagement Center Service Representative Overview
As a Client Engagement Center Service Representative for Banner Bank you will be responsible for providing exceptional customer service to clients who contact the bank via phone, email or online by supplying information, resolving issues and looking for opportunities to strengthen the client relationship through cross-sell opportunities.
As a Client Engagement Center Service Representative for Banner Bank, you will have the opportunity to:
• Provide Exceptional client service
• Proactively assess client’s service needs, resolving inquiries, providing client with account information and performing a variety of transactions on the client’s behalf
• Research and resolve problems and errors
• Provide client and branch support for online and mobile banking, debit card and all other account and loan related transactions
• Actively expand existing client relationships by cross-selling products and services or referring clients to appropriate sales staff
• Contribute to department service quality goal achievement
• Utilize computerized systems to gather information, troubleshoot and track calls
Please note: Ability to work varied shifts and hours is required
QUALIFICATIONS
Education & Certifications
• High School Diploma or equivalent required
Experience
• 1 year of experience in a call center, retail banking or operations function required
• Experience in effective sales and referrals
• Knowledge of federal and state laws and regulations relating to deposit accounts and operations
Preferred Skills
• Strong oral and written communication skills, including excellent telephonic skills
• Proficient use of Microsoft Office products and the ability to manage multiple computer applications simultaneously
• Detail orientated and well organized with a strong focus on client satisfaction
• Strong problem-solving, negotiation, and ability to multi-task effectively
• Proven ability to provide professional, accurate and responsive client service
Compensation & Benefits
• Comprehensive employee benefits package, including medical, dental, vision, health and dependent daycare funds, life and disability protection
• Paid vacation time, sick time and 10 company paid holidays
• 401k (with up to 4% match)