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Implementation Specialist
Baker Tilly
Madison, WI, United States
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Overview
Responsibilities
Implementation and Training:
• Provide project coordination, management, and follow-up.
• Develop an extensive working knowledge of the software suite being implemented.
• Analyze and document client business processes.
• Set-up and configure software systems to accomplish client business objectives and to integrate with client’s existing environment.
• Present training programs for clients using identified learning objectives and selected instructional methodologies for specified software modules.
• Document all aspects of the project, including client workflow and processes, change management, and potential processes improvements.
• Provide post-training software support to clients.
• Ensure client objectives are met on-time and within budget.
• Develop and maintain strong, long term positive working relationships with team members and clients.
Post-Implementation Support:
• Provide post-implementation technical support to client software problems.
• Resolve software questions/issues by clarifying the client’s question, determining the issue to be resolved, selecting and explaining solutions, expedite correction or adjustment and follow-up to ensure resolution.
• Assist in client advice by providing research.
• Maintain active communication to control expectations and ensure client satisfaction.
Qualifications
• Bachelor’s degree in a specialized field such as accounting, computer science, management information systems, business, mathematics, or a related field highly preferred. CPA or CMA license a plus. Associate’s degree with equivalent relevant work experience may be considered.
• Three (3) plus years of related experience. Experience with municipal or utility operations, highly preferred. Previous training and/or client service experience, highly preferred.
• Previous experience in accounting and/or understanding of general accounting principals, required.
• Demonstrated analytical, organization, interpersonal, project management, communication, and trouble shooting skills.
• Strong technical and computer skills including highly developed Microsoft Suite skills (Word, Excel), required.
• Technical experience working with Microsoft SQL Server and/or Microsoft Access.
• Strong ability to establish, develop and maintain strong, long term and positive working relationships with team members and clients.
• Ability to travel up to 30%.
• Eligibility to work in the U.S. without sponsorship.