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Director - Strategic Claim Oversight
CNA Financial Corporation
United States, CA, United States
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Description
The Major Litigation Unit within CNA's Commercial Claim organization is currently recruiting for a Director of Strategic Clam Oversight. This position is an individual contributor role. The individual in this position will be responsible principally for actively overseeing the most complex and highest exposure auto, general liability, employer’s liability, umbrella, and excess claims.
The Director will work closely with the claim professional in the unit in which the claim originated, investigating the underlying facts and circumstances, analyzing exposure, establishing timely reserves, developing and implementing claim handling and resolution strategies and partnering with all stakeholders for the best total claim outcome.
The individual in this position will strategically oversee claims that generally present over $2 million of exposure and will be responsible for approximately 70 - 85 files. Qualifications include significant experience handling complex high exposure claims, and/or a J.D. and a minimum of five years of experience in a law practice focused on defense of high-exposure and/or complex matters, along with knowledge of coverage issues arising out of the types of claims to be overseen.
Additional experience with a carrier is a plus. Ten years overall experience required. Location is open to physical CNA offices, with those having a significant claim organization presence being highly preferred.
Job Summary:
Individual contributor providing claim oversight and litigation management services to one or more claim areas. May directly manage/oversee the most complex claims often requiring specialized interpretation of unusual fact patterns, policy coverages or precedent-setting matters. Has an ongoing relationship and accountability for the area being served.
Essential Duties & Responsibilities:
1. Oversees the investigations of the most complex claims, including liability and damages, and participates in the determining claim strategy, including if a claim should be settled or litigated. Develops and directs the execution of the litigation management strategy.
2. Counsels management on legal risks, claim and litigation strategy and obligations in complex matters.
3. Manages litigation by staff, coverage or outside counsel. Attends and provides active feedback on trials, tracks legal and regulatory developments. Advises management and claim professionals regarding, issues, approaches, and impact of changes.
4. Directs the negotiation of the most complex settlement packages, ensuring adequate reserves and cost-effective resolutions.
5. Provides research, legal analysis, counsel and guidance on legal or claim handling questions or issues.
6. May participate with senior management in the development and implementation of claims policy and business strategy.
Skills, Knowledge & Abilities:
1. Senior level knowledge of the theories, principles, practices, and procedures of claim and litigation management within an insurance organization.
2. Excellent technical and product-specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.
3. Excellent verbal and written communication and presentation skills. Excellent negotiation, consultative and facilitation skills with the ability to effectively interact with all internal and external business partners.
4. Ability to exercise independent judgment, and to work with and maintain confidential and sensitive information.
5. Excellent analytical and problem-solving skills, and senior level skill in managing ambiguous situations and issues.
6. Creativity in resolving unique and challenging business problems.
7. Proven ability to take a proactive long-term view of business goals and objectives in order to achieve strategic business results.
8. Knowledge of Microsoft Office Suite and other business-related software.
Education & Experience:
1. Ten years overall experience required. Such experience to include either tenure in a position with primary claim handling responsibility for high-exposure and/or complex claims, or a JD with admission to the bar of at least one state and five years of experience in a defense practice with primary responsibility for significant cases.
2. Coverage expertise also preferred.
3. Additional experience with a carrier is a plus.
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