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Manager
Huntington Bancshares
Columbus, OH, United States
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Description
This individual will be a Program Manager driving delivery of numerous operational processes that support the delivery of Huntington's Payment products, including Consumer Credit Card, Business Credit Card, and Debit Card.
Detailed Description:
• Leads development and execution of Payments (Credit and Debit Card) business process monitoring, including Quality Assurance (QA) reviews, population testing/exception reporting, other monitoring to ensure appropriate execution of day-to-day business processes;
• Monitors internal and external vendor performance via metrics (SLAs) and testing;
• Researches and resolves escalated items;
• Analyzes problems and data to identify issues and determine root causes;
• Stays abreast of corporate standards (3PRM, SOX, Access, etc.) and helps drive within business processes;
• Develops in-depth understanding of business processes to determine technical or procedural improvements and appropriate oversight strategies;
• Creates effective management and summary reporting and/or executive presentations;
• Leads execution of system access reviews in alignment with corporate standards;
• Drives remediation of issues and other control enhancements to support product delivery;
• Performs testing to validate project and change activities;
• Serves as business partner to oversight groups, including Segment Risk, Audit, 2nd LOD Reviews, etc.
• Maintains awareness of regulatory environment and changes and industry best practices related to vendor management and incorporates as appropriate; and
• Performs and participates in ad hoc projects and/or assignments as requested.
Basic Qualifications:
• Bachelor's Degree in business, accounting/finance, computer science or similar.
• 5+ year of experience in Project Management, Vendor Management, Audit, Compliance, Risk Management, or Credit Card or Debit Card Products may be considered.
Preferred Qualifications:
• Thinks critically and solves complex problems.
• Drives projects and deliverables to closure.
• Passion for delivering quality and efficiency.
• Seeks diverse and challenging assignments.
• Able to deal with ambiguity and navigate through complex situations.
• Highly organized, able to multi-task and work in a fast paced environment.
• Proficient Microsoft Office, including Word, Excel, PowerPoint, and Visio.
• Able to critically analyze data and processes to identify issues, root cause and corrective action.
• Abie to analyze data and draw appropriate conclusions.
• Strong written and verbal communication skills.
• Experience with Card products and operations.
• Demonstrated skills in developing control processes.
The referred location for this role will be in Columbus, but the location could be anywhere within the Huntington footprint based on experience.