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Training Analyst
Mutual of Omaha
Grand Island, NE, United States
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Designs, writes, tests, evaluates, implements, and supports training programs for home office and field personnel.
Essential Job Functions:
• Evaluates existing curriculum; incorporates enhancements and changes as needed.
• Creates training content in support of changes to business practices, procedures, processes, systems, and/or products.
• Develops, coordinates and produces training using adult learning principles. Identify appropriate tools to ensure curriculum meets learning objectives and contributes to the overall enhanced performance outcome.
• Develops effective training using a variety of media, including print and technology-based tools for online or e-learning curriculum. Presents information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, lectures, exams, etc.
• Participates in special projects involving the development of content for various ad-hoc programs.
• Assists in change efforts of the operation related to new business practices that have training implications.
• Consults with management regarding training needs and management development.
• Develops and maintains effective working relationships in order to facilitate the training function and to provide support where needed. Assists in maintaining vendor relationships.
• Oversees, develops, implements, updates and maintains training materials, courses and procedures in an accurate and timely manner for internal and external business associates and customers. Revises training processes and related documentation as needed. Develops and implements comprehensive communication and training plans and materials for internal and external business associates and customers.
• This position requires extensive or prolonged typing/keyboarding.
• This position requires sitting over 66% of the time.
• This position requires Visual Acuity at 20 inches (or less) over 66% of the time.
Minimum Qualifications:
• Strong oral and written communication, interpersonal skills to effectively work as a team and presentation skills. Strong analytical skills, attention to detail, problem-solving and decision making skills. Creativity, diplomacy, sound judgement and initiative.
• Strong knowledge of administrative systems, applications, and experience in PC based office tools such as Microsoft Office, etc. Experience with Web navigation and elearning software.
• Ability to meet stringent deadlines, to work independently and as part of a team, to guide and train others and to provide excellent customer service.
• Competent in prioritization, organization and decision making skills.
Preferred Qualifications:
• Knowledge of insurance product, the insurance industry, related legislation, and business operation procedures and practices.
• Minimum of two years of training experience.