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Technical Support
TCF Bank
Plymouth, MN, United States
Job Details - this job has expired, please see similar jobs below
Position Summary
Responsible for enhancing the Commercial client relationship by providing technical and operational phone support for Treasury Management products and services. Through a combination of market knowledge, product knowledge, and client-management skills, the Technical Support role partner with Treasury Management Sales to solve specific client needs. Work interactively with Treasury Management Sales and Product to ensure quality client setup, fulfillment and on-going support while adhering to established Bank guidelines relating to procedures, risk management and regulatory compliance.
Major Areas of Accountability
• On-board new commercial client’s requested treasury management products and services through administrative input using bank software and controlled parameters. Work with various internal and external groups to ensure accurate implementation. Adhere to documented service level agreements.
• Monitor and participate in the resolution of any technical or operational problems regarding the bank or customer software using call center or email channels. Problem resolution is performed expediently working with both internal departments and outside vendors, often times enlisting appropriate escalation resources when needed. This may include Remote Deposit Capture (RDC) scanner troubleshooting, general software operational questions, corrupted software issues or printer problems.
• Perform client maintenance as requested according to the appropriate procedure. Adhere to documented service level agreements.
• Complete backroom functions including monitoring systems for proper file loading, processing outgoing wire transfer requests, processing in-bound wire transfer advices and account reconciliation.
• Collaborate with Treasury Product Management and IT to test product upgrades.
• Communicate effectively by telephone and in writing with customers regarding account issues. Log and track customer calls using a centralized database with resolutions input into a knowledge base repository for future resolutions.
• Research more complex client issues through diagnosing and resolving using available resources. Escalate priority issues to management.
• Establish and maintain all procedures as related to the technical support of Treasury Services.
Minimum Qualifications
• 2 years post-secondary education or equivalent work experience; or equivalent combination of education and experience.
• 2+ years of experience with PC based client facing systems in a financial institution.
• 2+ years of customer service or technical support experience.
• Solid understanding of the products offered by Treasury Management; basic understanding of the ancillary products offered (internal candidates only).
• Ability to work tactfully and courteously with internal employees, clients and others.
• Ability to communicate effectively both verbally and in writing. Express concepts clearly and concisely.
• Ability to prioritize and work well under pressure.
• Knowledge of relevant software computer applications and equipment.
• Ability to multi-task while ensuring accuracy and attention to detail.
• Demonstrated proficiency in typing and grammar.
Preferred Qualifications:
• Bachelor’s degree from a four-year college
Build your career with TCF
You have room to grow at TCF. We promote from within whenever possible. You can expand your career in the financial services industry through our network of operations: retail and commercial banking, inventory and equipment financing, and corporate services. Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.
Build a better community with TCF
We are helping make life better in the communities we serve, and we encourage our team members to do so as well. We offer free financial education for teens and adults. Our foundation contributes more than $3 million annually, with preference for organizations where our team members volunteer. We match team members’ contributions to qualified
Organizations and we match volunteers with organizations that need the time and talents our team members can provide.
Our Benefits
TCF encourages open employee communications and promotes from within whenever possible. We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.
We’re proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.