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Operations Manager
Concentrix Corporation
Richmond, VA, United States
Job Details - this job has expired, please see similar jobs below
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
JOB SUMMARY
The Client Operations Manager is responsible for the overall service delivery and client relationship for an assigned account base.
Primary Responsibilities:
• Overall accountability for assigned programs including sales, service delivery, KPI attainment and client satisfaction
• Direct management of operations managers and program supervisors
• Actively monitor production, service level and quality and make adjustments as needed
• Internal and external reporting requirements, including MOR, QBR and other reports as required
• Evaluate performance of direct reports and provide coaching and development
• Ensure profitability for programs by managing resources appropriately
• Communicate with clients regularly to ensure visibility and partnership
• Track program financials including gross margin, P&L and revenue forecast
• Ensure timely and accurate invoice processing and delivery
• Participation in sales process to ensure accurate SOW and Work Order development
Qualifications:
• Bachelor’s Degree preferred
• Minimum 3-7 years of related experience
• Demonstrated understanding of call center and/or business process outsourcing industry
• Excellent oral and written communication skills
• Ability to manage multiple projects / multi-task
• Strong organizational and time management skills
• Extreme flexibility and ability to work with limited oversight
• Excellent analytical and financial management skills
• Proficient in MS Word, Excel, Outlook and PowerPoint.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.