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Mortgage Collections Specialist
Mitsubishi UFJ Financial Group
Arlington, TX, United States
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Job Summary:
Minimize bank losses by collecting on more complex and specialized delinquent accounts by telephone or written correspondence while effectively following the guidelines of the Fair Debt Collections Practice Act.
Major Responsibilities:
• Collect on all types of delinquent accounts, i.e., Consumer Loans and Lines, Auto Lease and Operational Losses in an effort to prevent them from escalating to charge off.
• Obtain reason for delinquency and offer alternative solutions to resolve delinquency e.g., referral to Consumer Credit Counseling Services, due date changes, deferrals, short term repayment plans.
• Verify, update and maintain customer demographics, e.g., home address and telephone number, business address and telephone number, cellular telephone numbers or other contact numbers.
• Effectively manage work queues, keeping them up to date, document all collection activity.
• Manage work queue to ensure customers receive prompt follow up when promises to pay are broken or in-depth collection activity is required to effect collection.
• Typically handles a higher volume work load.
• Perform in-depth account analysis as necessary; review statements, last payment copies, repayment histories, verify liable parties.
• Utilize basic skiptracing tools to locate customers and collateral.
• Sources: original application/AES, BOS, RCIF, Filenet, CCS,
• Internet information sources, credit bureaus.
• Recommend next action to effect collection; chase, 3rd party letter series, repossession, litigation or charge-off.
• Strive to reach individual, unit and department performance objectives.
Qualifications
Additional Information:
• Requires a high school diploma or G.E.D. and 2 to 4 years experience in collections.
• A thorough working knowledge of departmental policies and procedures, as well as credit bureaus and other credit related reports.
• In-depth knowledge of lending policies and bankruptcy laws.
• Requires advanced reading, spelling and math skills.
• Also requires above average written communication skills and oral negotiation skills. 10 key by sight.
• Typing 40-50 wpm. Basic PC and mainframe skills.