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Client Service Executive
First Data
Atlanta, GA, United States
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Description
Client Service Executive for Gift Solutions - Job Responsibilities
• In the role of a trusted advisor, assures client satisfaction by maintaining overall quality of multiple products and services for clients. Minimizes losses as well as partners with FDC Business Leaders regarding overall relationship management. Serves as focal point for both external and internal customers. Maintains strong working relationships with business leaders throughout the organization.
• Responsible for day-to-day service issues, including ownership of the overall issue resolution process and associated internal/external communication; provides executive level reporting on First Data performance; implements additional products and services which maximize both client and First Data profitability; develops client solutions to market challenges; oversees daily operations for all client specific activities and services; breaks down barriers when necessary to assure quality products and services are provided; and institutes remedial actions when appropriate to control and eliminate FDC and client liability.
About First Data First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company’s 22,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.
Job Requirements
• 4 year degree or equivalent work experience. 7+ years of progressive industry experience in a customer facing role. Cross functional experience with Finance, deal closing experience, price costing, and volume grid experience preferred.
• In depth understanding of the organization, industry, and ability to anticipate future strategy and quickly summarize issues.
First Data is an Affirmative Action – Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.