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Lead Operations Strategy Analyst
Discover Financial Services
Riverwoods, IL, United States
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Discover. A more rewarding way to work.
At Discover Financial Services, you’ll find yourself in the company of some of the industry’s smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.
Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:
Job Description:
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people , and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Responsible for implementing strategies and systems improvements to support business operations. Utilizes data to identify opportunities to enhance efficiencies, fo ster collaboration, and problem- solve issues.
Responsibilities
• Assess root causes and solutions for issues that arise.
• Leads performance improvement implementations.
• Partners with internal teams and external partners to define implementation requirements and timelines. Ensures operational readiness for all implementations, technology, and process changes.
• Identifies opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows.
• Documents processes and process flows. Drives the development and enhancement of reporting metrics.
Skills:
Minimum Qualifications
At a minimum, here’s what we need from you:
• Bachelor’s Degree in Business, Arts and Sciences, or related field
• 4+ years of experience in Customer S ervice or Financial Services Operations
• In lieu of a degree, 6+ years of experience in Customer S ervice or Financial Services Operations
Preferred Qualifications
If we had our say, we’d also look for:
• Master’s Degree in Business, Arts and Sciences, or related field
• 4+ years of experience in applicable line of business ( Deposits, Personal Loans, Student Loans ) , or related field
What are you waiting for? Apply today!
And by the way, while you’re waiting to hear from us, don’t forget to check out the great benefits Discover offers.
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer ( EEO is the law ). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state, or local law in consideration for a career at Discover.
Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.