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Operations Specialist
TCF Bank
Plymouth, MN, United States
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TCF is looking for an Operations Specialist III within our Retirement Services Department. This position is located at our Corporate Center in Plymouth, MN.
As an Operations Specialist III – Retirement Services, you will analyze all retirement documents received by TCF to ensure authenticity and compliance with State, Federal, and IRS Regulations. Research, prepare and coordinate the retrieval of relevant bank documents and meet assigned deadlines.
Major Areas of Accountability
• Handles multiple complex tasks simultaneously while adhering to TCF Corporate policies and/or Federal Regulations.
• Final escalation of exceptions to normal processing before involving next level of management.
• Communicates with both internal and/or external customers on more complex issues. Exchange information and resolve problems that are non-routine with solutions based on past practices.
• May communicate potential training issues to department supervisor/manager.
• May perform in the function of support to cover areas where turnover has created production problems.
• Identify processing inefficiencies and make recommendations to area management for enhancements.
• Review various retirement documents to ensure completeness and accuracy
• Work with branch and contact center personnel to understand customer’s retirement needs
Minimum Qualifications
• High school education, G.E.D., or equivalent work experience
• 12+ months combined experience as an Operations Specialist I and/or II; or 18+ months comparable work experience
• Ability to apply abstract concepts to accounting functions
• Ability to resolve problems involving several variables in different situations
• Ability to communicate with various levels of management and employees within organization
• Good written communication skills to construct reports, memos and proposals
• Strong organizational skills and attention to detail; ability to meet deadlines
• Ability to work independently, with limited direction from supervisor
• Ability to read, analyze, and interpret procedures and regulations
• Experienced with Excel/Word or other applicable software
Preferred Qualifications
• Some college level work
• Solid understanding of TCF and all operations environment.
• Proficient with Excel and Word software
• Prior work experience with IRA-related matters and processes
Build your career with TCF
You have room to grow at TCF. We promote from within whenever possible. You can expand your career in the financial services industry through our network of operations: retail and commercial banking, inventory and equipment financing, and corporate services.
Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.
Build a better community with TCF
We are helping make life better in the communities we serve, and we encourage our team members to do so as well. We offer free financial education for teens and adults. Our foundation contributes more than $3 million annually, with preference for organizations where our team members volunteer. We match team members’ contributions to qualified organizations and we match volunteers with organizations that need the time and talents our team members can provide.
Our Benefits
TCF encourages open employee communications and promotes from within whenever possible. We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.
We’re proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.