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Securities Service Representative
Lincoln Financial Group
Philadelphia, PA, United States
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About The Company
The Role
As an Advisor Securities Service Center Representative in Lincoln Financial Advisory Service Center, you will be providing customer service to incoming callers (planners and clients) regarding advisory accounts. You will educate and train registered representatives and their clients, build partnerships between internal departments, and provide detailed client information about advisory accounts.
Responsibilities
Strategy
• Maintains a broad knowledge base of the securities industry and technology systems
• Utilize risk management procedures to quickly assess and take action to minimize customer and firm risk
Communication
• Provide assistance to both planners and clients related to LFA policies, products, and procedures of trading, new business, cashiering, transfer of assets, and asset management programs
• Educate and train registered representatives and their clients by understanding their needs and providing alternative solutions
Issue Resolution
• Investigate, research, and correct issues relating to erroneous processing requests, compliance violations, system errors, client account statements, and tax issues
Education
• Undergraduate degree or 3+ years’ work experience that directly aligns with the specific responsibilities for this position
• FINRA Series 7 preferred
Experience
• 1-3 years’ experience in the financial services industry that directly aligns with the specific responsibilities desirable
• A demonstrated track record of consistently meeting and/or exceeding performance expectations
• Demonstrates strong written and verbal communication skills.
• Ability to read, analyze and interpret internal documents such as policy and procedures and standard operating procedures.
• Define problems, collect data, establish facts and draw valid conclusions.
• Demonstrates ability to evaluate information and the implications of a course of action or solution.
• Ability to work with others in a team environment.
• Demonstrates the ability to use sound judgment and discretion regarding confidential information.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Successfully completes regulatory and job training requirements.
• Demonstrates ability to work in a fast-paced environment.
• Demonstrates strong organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail #LI-AY1