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Team Lead
Silicon Valley Bank
Santa Clara, CA, United States
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You are a key contributor to the success of a digital workforce strategy, a business-led and IT-enabled capability that will collaborate with the various SVB business units, vendors and IT functions to implement Robotic Process Automation (RPA) and use it to create efficiency and reduce cycle time and errors in SVB’s critical business processes. Taking direction from the Process Automation CoE leadership team, you will oversee the health and success of delivery and bot operations by leveraging vendor capabilities and internal resources to integrate a wide variety of systems with RPA technology. In this role, you will drive delivery and operational excellence which requires significant organizational skills, planning, and collaboration with the various internal and external stakeholders. Uptime is in your DNA to provide the highest levels of service.
Responsibilities / Duties
- Drive automation opportunities within the Enterprise, evangelizing a digital workforce capability
- Accountable for the quality of automation delivery with oversight of design, configure, test, deploy and operations of new, modified and/or enhanced automations
- Participate in various types of interviews, meetings or workshops to define and design automation solutions
- Manage end-to-end execution of multiple RPA projects, varying in size and complexity, overseeing internal and partner resources owning scope, schedule, and budget
- Monitors automation projects on an ongoing basis, evaluating progress and quality, managing issue resolution process, and taking corrective action as necessary.
- Lead and/or participate in testing activities, including integration testing, end-to-end (business process) testing and user acceptance testing
- Monitor projects on an ongoing basis, evaluating progress and quality, managing issue resolution process, and taking corrective action as necessary
- Manage the automation operations including the IT Infrastructure Library practices of Incident, Major Incident, and Problem management
- Owns the quality and output of all documentation regarding Software Development Lifecycle
- Leads and/or participates in the creation of RPA governance practices to define automation lifecycles and operational excellence
- Coordinate sign-off approvals by business and/or technical staff to certify successful results of milestone deliverable(s) or phase completion, including program development and deployment
- Manage the operational lifecycle of automations including enhancements to align the automation solution to business goals
- Directly manage staff including career development, performance management, and compensation management
- Responsible for a program budget, ensuring deliverables are on time, on budget, and with quality
Qualifications
• Bachelor’s Degree or equivalent experience
• 8-10 years of experience leading and running a mix of IT/Business projects and programs across multiple geographically disbursed teams
• 5+ Years of programmer and/or analyst experience with business processes, systems and applications of varying scope and complexity required
• Experience includes at least 3years of hands-on project and/or program management in financial services, PMP certification desired but not required
• 1+ Year directly managing resources either full time employees or third-party service providers with HR responsibilities
• Demonstrate advanced skills in Finance, cross-cultural awareness, leadership and communication at all levels of the organization, across Business and IT
• Experience with systems development life cycle and structured programming methods (both traditional and agile), including requirements definition, solution design, program development, testing, documentation, training, deployment, operations, support and maintenance required
• Can switch from detail to big picture seamlessly
• Prefer candidates with experience with a Robotic Process Automation tool, preferably Automation Anywhere