This job has expired, please see additional jobs below
Digital Products Director
Ally
Charlotte, NC, United States
Job Details - this job has expired, please see similar jobs below
Ally Requisition #
19-5016
Job Description
Position Description
The Digital Products Director will hold an influential role and is responsible for managing product owners who are accountable for consumer digital authentication, API business strategy, and our consumer shared web experiences. This individual will lead the teams who managed several shared functions that impact consumer across Ally's consumer facing lines of business.
This person oversees consumer shared web experiences which includes experiences like digital profile management, site navigation, and consumer account dashboard. Crossing all channels, this person will lead the teams accountable for defining and managing best in class authentication solutions. More strategically, this person will work with a team to help define longer term API strategies that can benefit Ally's businesses.
In managing the team, this leader will be accountable for driving continuous improvement and ensuring the Product Owners are enabled to effectively understand business strategy, drive best practices on their agile teams, and balance strategic and tactical priorities.
This person works across multiple stakeholders including business lines, User Experience teams, Operations, Contact Center, Deposits, Risk, Compliance, Legal and IT, and will be responsible for working with those teams strategically and tactically to ensure strong alignment and partnership.
The Digital Director is a critical leadership position that enables Ally Bank to continue its consumer and cross sell growth to deliver industry leading, innovative digital capabilities.
Job Responsibilities
• Developing the digital roadmap and strategy in partnership with business partners and stakeholders. Demonstrate product economics and value proposition alignment.
• Ensuring all regulatory and legal requirements are met while creating and maintaining a positive and productive workplace.
• Driving product planning (ongoing and annual), monthly business reviews and supplier management routines with key support partners.
• Translating roadmap into executable tasks for delivery. Work with internal and external delivery partners to ensure prioritization of enhancements.
• Monitoring competitor efforts to drive customer loyalty; identify opportunities for Ally to differentiate vs. the competition and in the overall marketplace.
• Understanding voice of the customers and creating countermeasures to address customer feedback.
Qualifications
• Bachelor's degree with at least 7-10 years of experience in the financial services industry.
• Experience in digital or an online banking environment is required.
• Experience in managing the delivery of consumer financial services through online channels is desired.
• Candidate must have extensive experience in working with technology teams with a strong understanding of how these work together to create strong customer experiences.
• Effective communication across all levels of the organization and a spirit of building strong business and team relationships is essential.
• Well-organized and thorough approach; able to structure, analyze, and answer major business questions, balancing multiple requests and competing priorities
• Candidate must be highly adaptable and experienced working in a dynamic work environment
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Ally Overview
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.
Business Unit/Enterprise Function
The Digital Transformation group has the responsibility to plan, design, curate and evaluate Ally's vast ecosystem of digital experiences. With a shared commitment to simplifying complex financial solutions, we represent a collaboration of user experience experts, digital product specialists and industry thought leaders.
Total Rewards Information
Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance.
Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including:
• Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions
• Comprehensive wellness program with financial incentives designed to help you achieve your best health
• Flexible health insurance options including dental and vision
• Pre-tax Health Savings Account with generous employer contributions
• Pre-tax dependent care and commuter benefits
• Other work-life integration benefits including Paid Parental & Caregiver Leave, Adoption Assistance, Back-up Child & Adult/Elder Care, Child Care Discounts, Tuition Reimbursement, LifeMatters Employee Assistance Program, Weight Watchers and other employee discount programs
Ally is an Equal Opportunity Employer
We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.