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Technology Associate
American Express
Sunrise, FL, United States
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Provides support for major enterprise applications within the organization. Contributes in the investigation and resolution of incidents and problems in systems and services. Contributes with problem identification, escalation and the implementation of agreed remedies and preventative measures. Contributes with the implementation of agreed remedies and preventative measures. Works closely with development teams to ensure that quality standards are adhered to during development and implementation, and contributes to Post-Implementation Reviews.
Key responsibilities:
Participates with the product engineering and delivery & integration teams via Retrospectives/Post-Implementation Reviews to ensure quality standards are adhered to during development and implementation
Contributes to continuous service improvement by maintaining best practices and knowledge repositories
Reviews root cause analysis and resolution of problems
Participates in the development and deployment of preventative maintenance procedures
Participates in Disaster Recovery Testing
Participates in discussions between the Business Unit CIO and Infrastructure teams
Please note, salary increases in case of a lateral move are provided only on an exception basis and in line with compensation guidelines.
Key qualifications:
Up to 2 years of software development experience in a professional environment and/or comparable experience such as : Exposure to design and coding across one or more platforms and languages (e.g. Java, HTML5, JavaScript, .NET, JCL, COBOL) as appropriate. General Knowledge of distributed (multi-tiered) systems, algorithms and relational databases. Bachelor’s Degree in computer science, computer engineering or related field strongly desired. Equivalent work experience will be considered in lieu of degree.
Able to understand of Agile practices.
Able to understand and leverage data structures and associated components
Takes part in reviews of own work and reviews of colleagues’ work
Has understanding of the core tools used in business and data analysis
Incident and Problem management
Understanding of Service Level Management
Able to demonstrate analytical thinking and adaptive communication
Able to demonstrate problem solving
Understanding of the core components of application support