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Loan Servicing Specialist
Citizens Bank
Johnston, RI, United States
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Description
The Auto Loan Servicing role will provide various daily functions as required by the business, with focus on tasks relating to auto lien placement and releases. The position requires the application of various complex methods, procedures and knowledge of the business unit’s product(s) and application(s). The position requires routine decision making without consulting supervisor and the ability to prioritize.
The Loan Servicing Specialist ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs. The completion of multiple daily functions in an accurate and timely fashion, using advanced analytical skills is required. The incumbent may work independently on special projects often interacting with all levels of management, serving as a resource of the business unit. The incumbent is capable of solving problems in assigned areas and may research routine customer, brand, or bank inquiries as appropriate.
Primary responsibilities include:
• Processing & reconciliation of incoming workflows
• Risk awareness
• Communication with business partners
• Delivering written customer communication in a timely manner
• Serving as a subject matter expert on trained function
Qualifications
Required Skills/Experience:
• Previous operations experience
• Superior customer service skills
• Analytical work ethic
• Proficient skill in the Microsoft office suite applications
Preferred Skills/Experience:
• ALS Operating Platform
• Knowledge of auto loans and titles
Education, Certifications and/or Other Professional Credentials:
High School diploma/GED Required
Hours & Work Schedule
Hours per Week: 40
Work Schedule: 8 - 4:30 Monday-Friday