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Program Manager
American Express
Sunrise, FL, United States
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Program Manager
Seeking a driven, strategic, and innovative professional to join our team as Senior Program Manager, supporting the Global Services Group Technology (GSGT) and Technology Sunrise Campus Executive Office. The position will be reporting into the Director, Chief of Staff and work closely with the GSGT Leadership Team as well as core business partners and customers.
You will possess outstanding thought leadership, strategic thinking, communication, organizational skills, a proven record of excellence, and drive to direct and operate independently.
Key responsibilities include:
Support the Chief of Staff by delivering consistent, effective, creative and impactful employee engagement and internal communications content/programs.
Lead and drive projects by:
◦ Analyzing root causes,
◦ Developing solutions,
◦ Communicating project results,
◦ Persuading opinions and encouraging buy-in for change
• End-to-end creation of impactful and comprehensive communications and presentations for key business reviews with senior management
• Identify strategic opportunities and issues of value and importance to GSGT and Tech Sunrise Campus
• Provide clarity to resolve complex problems and facilitate decision-making
• Build awareness and visibility for GSGT and Campus imperatives through the development of creative employee campaigns and initiatives
• Partner with the Engagement team to coordinate global GSGT Engagement events for maximum organizational impact
• Benchmark and implement best practices and industry trends which can be leveraged to increase organizational efficiency and quality
• Support leadership and coordination of event logistics by providing on-site support for various town halls and other visible, large-scale events, as well as drafting internal memos to the organization
• Support the South Florida Technology Leadership Team in the execution and communication of the AET South Florida Campus Plan
• Accountable for the South Florida Technology Campus Budget forecast and managing actuals
• End-to-end ownership of South Florida Technology Business Continuation Plan working across all Technology Leaders including Crisis Response Technology leader and Crisis Management Leader
• Technology Sunrise Real Estate, responsible for forecast, manage issues/resolution, organizational modifications and re-stacking
• Manage the GSGT Real Estate forecast for Sunrise, Florida
Qualifications:
• Bachelor's required or Master's Degree highly preferred
• 7+ years of experience in project management and ability to prioritize and manage multiple initiatives simultaneously
• 7+ years demonstrated collaboration and change facilitation experience of cross functional group in a matrix environment
• 5 years of experience financial planning and budgeting required
• Possess a growth mindset and proven ability to drive results
• Ability to juggle multiple and competing priorities
• Expert with delivering products/tools with Microsoft
• Must have Agile Project Methodology experience, including the Jira tool
• Strategic thought leadership; the ability to learn quickly and “connect the dots” to drive results, working with minimal direction
• Strong communication and interpersonal skills; ability to interface with all levels and create clear and concise communications for a global audience
• Demonstrate flexibility, adaptability, and ability to lead and drive change at all levels; utilizing the appropriate change models and tools when necessary
• High level of integrity and confidentiality; ability to handle highly sensitive information with unwavering discretion
• Experience leading and facilitating employee engagement initiatives
• Possess excellent people skills, able to build relationships across geographies/locations and leverage those through collaboration and partnership to drive results
• A team player who is able to build consensus and work across a large and diverse organization
• Active listening skills, summation skills and lateral thinking to uncover and react to emerging opportunities
• Experience with video editing