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Bank Collections Specialist
Discover Financial Services
West Valley City, UT, United States
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Job Description:
Collections Specialist
Job ID 306897
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Responsible for contacting customers who have fallen past due in making payments. Utilizes professional and persuasive communications to keep the goodwill of customers. Attempts to contact customers and third parties at all numbers. Responsible for leaving professional and urgent messages in an attempt to get the customer to call back. Handles calls for all levels of delinquent accounts and presents all payment options or strategies to resolve card member delinquency issues.
Responsibilities
• Reviews credit history and other information regarding delinquent accounts. Maintains productivity standards while ensuring prompt follow up.
• Arranges payment programs for delinquent accounts. Ensures terms are acceptable to the company and the customer.
• Adheres to Fair Debt Collection and Practices law and the company’s Collection Practices policy.
• Responsible for contacting customers who have fallen past due in making payments by keeping goodwill of customers. Contacts customers and third parties. Handles calls for all levels of delinquent accounts and presents all payment options or strategies to resolve card member delinquency issues.
• Responsible for leaving messages in an attempt to get the customer to call back.
Skills:
• Minimum Qualifications
At a minimum, here’s what we need from you:
◦ 1+ years of experience in Customer Service or related field.
Preferred Qualifications
If we had our say, we’d also look for:
• 1+ years of experience in Collections or related field