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Customer Service
Discover Financial Services
West Valley City, UT, United States
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Job Description:
Customer Service – Part Time
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work.Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Class Start Date: 2/18/2019
Shift Requirements: 2:00 pm to 10:00 pm
Starting Wage: $13.00
Responsible for handling basic and routine customer services inquiries and problems via multiple channels, generally recording consistent problem areas. Uses computerized system for tracking, information gathering, and/or troubleshooting. Responds to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Navigates a computerized data entry system or other relevant applications.
Major Responsibilities
• Utilizes effective communication skills to handle customer service inquiries. Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Handles basic and routine customer service inquiries and problems via multiple channels, generally recording consistent problem areas.
• Responds to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Skills:
Preferred Qualifications
If we had our say, we’d also look for:
• H.S. Diploma or GED