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Technical Consultant
Fiserv
Alpharetta, GA, United States
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Job Title
Technical Consultant
About our Business Unit:
Bank Solutions delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. This group is responsible for product management and development, service delivery and client support related to the Fiserv bank platforms – Premier, Precision, Cleartouch and Signature. Each comprehensive suite helps clients improve customer service and streamline back-office operations by providing mission-critical banking functionality while also serving as a delivery channel for an array of other advanced, value-adding Fiserv solutions.
What does a great Technical Consultant do?
• Perform remote and/or on-site software implementations, and provide follow-up product support for Fiserv’s clients via telephone, email, and web based contact channels.
• Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.
• Deeply track, organize and document all product implementation and support related activities.
• Assist with creation and maintenance of User documentation (hardware / software requirements, end-user technical information, internal procedures, etc.) as needed.
• Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies
• Perform other duties as assigned
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications:
• Education:
◦ Degree in Computer Science, Management Information Systems, Information Technology or related field
◦ Equivalent work experience may be substituted
◦ Minimum # years’ experience required: 2+ years in customer facing projects, client support role, or IT service industry
• Type of work experience required:
◦ Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments
◦ Experience with peripheral deployments
◦ Basic understanding of data communications and LAN/WAN
◦ Previous customer service experience
Preferred Qualifications:
• Possess strong analytical problem solving ability
• Strong verbal and written communication skills (internal and client facing)
• Excellent follow-up skills, attention to detail
• Experience with Premier core banking platform
Travel Required: Ability and willingness to travel up to 20%, as needed
Work Environment:Occasionally required to work evenings and weekends.
Fiserv is an Equal Opportunity Employer/Disability/Vet.