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Digital Service Delivery Lead
Aflac
Columbus, GA, United States
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Description
Spread Your Wings
We are the Duck. We inspire and are inspired, listen and respond, empower our people, give back to our community and, most importantly, celebrate every success along the way. We do it all – The Aflac Way.
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized by Fortune magazine as one of the 100 Best Companies to Work For in America for 19 consecutive years, one of the Best Workplaces for Millennials for the past two years and one of America's Most Admired Companies for 16 consecutive years.
Our business is about being there for people in need. So, ask yourself: Are you the Duck? If so, there’s a home — and a flourishing career — for you at Aflac.
The Company
Aflac
The Location
Columbus, GA
The Division
Information Technology
The Opportunity
Digital Service Delivery Lead
Job Summary
The Digital Service Delivery Lead has full accountability for the end-to-end delivery solution process, which extends across the functions of plan, build and run. Responsible for all initiatives within their distinctive service domain. Manages the direction for teams responsible for planning, designing, developing, delivering and operating IT solutions for the business and customers; provides management direction and supervision for teams delivering solutions across both the business and IT; assists the Digital Service Director in developing long-range visionary strategic plans; analyzes trends in technology; analyzes the impact of emerging technologies on the business and provides assessments and solutions to address technology and business issues; manages financial resources of the company while ensuring the development of high-quality, low-cost technology solutions aligned with customer and business needs and establishes relationships with employees and key stakeholders (internal and external). Responsible for developing and running agile based work teams with the intent of delivering business value in every sprint.
Principal Duties & Responsibilities
Builds and sustains a trustworthy relationship across the digital organization; Sets overall guidelines and performance measurements for service domain; Ensures leadership skills are at a level where they can drive the teams to meet expectations
Works directly with the Digital Service Director to create strategic plans for the business’ future growth to ensure the digital organization is responsive to company growth and objectives; Prepares and submits budgets, strategic plans, estimates, forecasts, statistics, analysis and financial information in conjunction with ongoing business requirements, priorities, policies, and procedures
Assists the Digital Service Director in designing and implementing policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments; directs the planning, development, implementation and ongoing support needs of integrated IT initiatives to support business strategies
Participates in business strategic planning and decision-making at the division level and may be involved to some extent in visionary strategic planning and decision-making for the organization; Directs business technology planning for assigned business domains/divisions in a highly technical and strategic area
Directs management activities and initiatives at the subdivision level and may direct management initiatives at the division level; supervises managers and supervisors, as well as consultants and professional staff
Oversees services provided to assigned business domains; focuses on one or more business segments of moderate to high complexity; communicates frequently with portfolio domain leads, providing feedback and recommendations and interacts with executive management, providing strategic recommendations
Provides both business and technical leadership and vision, and leads the development of standards and decisions regarding changes to systems/applications
Assists the Digital Service Director in creating an integrated digital and information technology strategy/plan to support multiple business unit strategies, which may include analyzing new emerging technologies and translating implications of the new technology into an effective integrated IT strategy for multiple business units
Provides enabling technologies that make it easier for customers and suppliers to do business with the enterprise as well as increase revenue and profitability
Integrates high quality, low cost services across multiple businesses and customers
Allocates resources (budget and people) and directs the development and delivery of training for internal and external IT users to ensure productive use of existing and new systems
Champion of Agile based processes to drive speed to value
Provides fact based reporting of results; is measured to not only delivery of digital initiative (scope, schedule and budget) within scope, but also the business results including adoption, revenue growth, customer experience and cost efficiency targets
Is an advocate of change always looking to improve how we operate to better serve the company
Performs other duties as required
Qualifications
Education & Experience
Bachelor’s Degree in Computer Science or Information Systems and eight to ten years of relevant technical and business experience, or an equivalent combination of education and experience
Five years of managerial experience in a complex business environment involving multiple business issues is required
Leadership experience in managing cross-functional teams and the flexibility to deal with people at a variety of levels (internally and externally) is required
Demonstrated ability to launch and deliver multiple IT projects on time and within budget is required
Experience implementing holistic management solutions; teamwork and interpersonal skills at all levels of management; and analytical, problem solving, and conceptual skills are all required
Experience leading a team; attention to detail and organization skills; ability to utilize metrics and data to improve service quality and team performance are all required
Master’s Degree in Computer Science or Information Systems is preferred
Certified Project Management Professional or equivalent professional training is preferred
Job Knowledge & Skills
Distributed Processing - Intermediate
Mainframe Computing - Intermediate
Data Standards - Intermediate
SDLC -– Intermediate
Agile - Intermediate
Development Methodology & Procedures - Intermediate
Ability to multitask and manage in a cross- functional environment
Project management and agile methodologies and tools, resource management practices and change management techniques
Understands and stay current with industry trends, new managed service news, and cloud computing models
Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding
Core Competencies
Action Oriented, Customer Focus, Adaptability, Listening, Ethics and Values, Integrity and Trust
Core Manager Competencies
Drive for Results, Building Effective Teams, Developing Direct Reports, Hiring and Staffing, Informing, Motivating Others
Functional Competencies
Business Acumen, Managing Through Systems, Negotiating, Strategic Agility, Conflict Management, Decision Quality, Command Skills
The Benefits
Aflac is known for treating our employees exceptionally well. As one of the leaders in the insurance industry, we’re able to offer one of the most comprehensive health benefits packages available in corporate America, including free coverage from one of our pioneering insurance products, the Aflac Cancer policy. Our employees also enjoy a host of other benefits, including advancement opportunities, opportunities for continued education and professional development, merit increases and performance bonuses, profit-sharing 401(k), stock purchase plans, and many more.