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Loss Prevention Business Analyst
First Citizens Bank
Raleigh, NC, United States
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• Employ critical thinking skills to analyze various data points and identify and mitigate emerging fraud trends.
• Utilize specialized reporting tools to create and maintain statistical reporting and distribute to various levels of management.
• Execute ongoing monitoring of all fraud prevention and loss mitigation systems and processes, detecting and addressing any system or process deficiencies.
• Serve as subject matter expert on charge off and recovery processing and ChexSystems disputes.
• Exhibit strong verbal and written communication skills to effectively disclose potentially sensitive information to a variety of audiences, including internal/external customers, field associates, staff departments, and peer bank contacts.
• Work directly with vendors in all aspects of system implementations, upgrade, regular maintenance, and invoicing.
• Develop and run test scripts, review and analyze results, and implement changes to alerting scenarios and risk scoring methodologies based on the changing risks of the Bank and the industry.
• Complete assigned acquisition/conversion tasks. Maintain and update Loss Prevention Services and Fraud Focus sections of IRIS Safe & Secure hub.
Position Requirements:
Basic Qualifications:
Bachelors degree with a minimum of 4 years bank operations experience, including at least 2 years as a Loss Prevention Analyst or similar role/experience.
-OR-
Associates degree with a minimum of 6 years bank operations experience, including at least 2 years as a Loss Prevention Analyst or similar role/experience.
-OR-
High school diploma or GED with a minimum of 8 years bank operations experience, including at least 2 years as a Loss Prevention Analyst or similar role/experience.
Additional Requirements:
• Thorough knowledge of bank policies, procedures, and practices including related industry and regulatory issues.
• Extensive knowledge of numerous bank and LPS systems & applications with the ability to quickly grasp new vendor software.
• Excellent deductive reasoning with the ability to fully scope complex problems and take action to minimize risks.
• Ability to adapt to change in a fast-paced environment while maintaining work quality.
• Ability to work with a sense of urgency, drive for results, build productive relationships and communicate effectively.
• Advanced skill level using Microsoft Work, PowerPoint, Excel, and Access to include database management.
Other Preferred Qualifications:
Experience in process improvement, systems analytics, and/or project management.