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Product Owner
Liberty Mutual
Boston, MA, United States
Job Details - this job has expired, please see similar jobs below
Description
Tech at Liberty Mutual
At Liberty Mutual, technology isn't just a part of our business, it's what drives us forward. We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.
As a Product Owner II you will define and prioritize the product backlog, set quality standards for delivery, represent customer to the Agile team. Operate at the intersection of Business, Customer Driven Design and Technology to deliver products that achieve business objectives and improve customer satisfaction as demonstrated by relevant KPI`s. Responsible for articulating and translating the overall business vision into strategy and tactics for a specific product(s). Accountable for outcomes and key KPI`s tied directly to business objectives.
In this role you will:
• Lead key functionality and common service development to enable best in class digital customer experience for GRM E|W markets
• Work closely with Sr. Architect to establish architectural best practice, reusable design patterns and framework for global markets
• Responsible to direct cross-functional teams in building great omni-channel experiences for our customers
• Collaborate broadly with LM business units and strategic partners to build global service catalog. Lead evaluation of internal or third party solutions
• Inform IT prioritization and budgeting efforts to ensure effective execution to our strategy, targeting largest customer experience improvement opportunities across the globe
• Responsible for articulating and translating the overall vision into strategy and tactics for a particular product. Communicate the product strategy effectively to key stakeholders and team members.
• Responsible and accountable for assigned product level key performance indicators (KPI`s) and manages product(s) with a medium-high degree of strategy, KPI, scope, complexity, etc.
• Define minimum viable product (MVP). Own product backlog (grooming, prioritization and refinement)
• Work day to day with the scrum teams clarifying business requirements, removing roadblocks, constantly communicating and gaining alignment around product strategy.
• Ensure delivery of scope, partner with delivery teams to ensure user stories are clear, remove barriers for team members and resolve open issues/questions quickly and efficiently. Act as the `voice of the customer.`
• Analyze feasibility, cost ramifications, economies, or other aspects of planned or potential programs.
• Set the quality standard for delivery. Develop test plans (user story acceptance criteria), accepts each story and potentially features and participates in team demos and retrospectives to validate quality, provide feedback to team and improve team processes. Partner across functions as needed to coordinate delivery plans, testing, training and support.
• Lead problem resolution as needed to ensure that internal and external customers receive prompt, efficient service.
• Communicate the product strategy effectively to key stakeholders and team members. Incorporate stakeholder input into product roadmap while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer.
Qualifications
• Bachelor’s degree in Computer Science and at least 7 years related experience.
• At least 5 years hands on experience in programming – Knowledgeable in software engineering languages and principles; proficient in new and emerging technologies. Hands on AWS and mobile development experience preferred
• Proven track record of delivering impactful cross-functional improvements to the omni-channel customer experience
• Experienced in utilizing Design Thinking principles and Agile development methodologies to improve customer experience
• Collaborative disposition with a proven ability to influence leadership and indirect peers
• Natural curiosity to learn and get into the details
• Able to translate customer needs into business solutions using creative problem solving.
• Highly developed negotiation, facilitation and consensus building skills.
• Highly developed oral and written communication skills; strong presentation skills.
• Able to depict complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
• Able to make difficult and quick decisions on a daily basis.
• Able to influence a diverse group of stakeholders-strong leadership skills.
We take care of our employees…
• We strongly believe that a great job should keep you happy both at work—and in life. That’s why we offer:
• Workplace Flexibility
• Wellness Perks
• Collaborative workspaces
• Sit/stand desks
• Career development, programs and classes
• Diversity & Inclusion programs
• Commuter Benefits
• Adoption Assistance
• College Savings Plan
• Education reimbursement
• Hackathon Events