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Certainty Home Loans - Branch Manager
Stearns Lending
Jacksonville, FL, United States
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OUR MISSION
First and foremost Certainty Home Loans is about people. We’re about doing whatever it takes to find the right home mortgage for you. We are about personal attention, about simplifying the process through our expertise and transparency. Because in an industry where many of the products stay the same, it is the team of individuals helping you and the service they provide that make the difference.
OUR HISTORY
In January 2000—armed with passion, ethics, and experience—we wanted to create a successful company built on forming solid partnerships with real estate agents and builders who shared a similar vision; to make home ownership a reality by putting people first. At the time, it was a unique concept in the home mortgage industry. We opened the doors to the public on March 1, 2000 as WR Starkey Mortgage, LLP.
Today, our name has changed to Certainty Home Loans, LLC but our core belief in treating people right while providing unparalleled customer service and mortgage expertise remains. We are nationally recognized with a reputation for offering a wide range of loan products and a commitment to the communities we serve.
OUR CULTURE
We never want to lose sight of our values and the importance of the individual. We hire talented, entrepreneurial individuals to run our day-to-day operations. These individuals are selected because of their abilities to grow our company while maintaining exceptional customer support. People are our #1 asset at Certainty Home Loans. Our approach is to involve all employees in the direction of the company by allowing them to provide direct feedback to management. This provides the incentive for all employees to manage the business as if it were their own.
As a Branch Manager, a typical day might include the following:
The Branch Manager Position is responsible for providing framework, structure, and perspective to the sales team through servant leadership while working hand-in-hand with the Processing Manager to build a cohesive team between operations and sales. You'll be expected to be involved at all levels of the organization.
As a Branch Manager you’ll be at the heart of our local leadership team and will need to deliver on our Mission and Values Statements to our employees, referral partners, clients, and business partners. The Branch Manager is responsible for setting proper expectations and for setting the tone for interaction with staff and clients. Most importantly, you must lead by example; always asking yourself what is my team’s biggest problem and how can I solve it?
This job is full of variety and you’ll need to be able to turn your hand to a multitude of responsibilities in four key areas –Coaching & Development, Growth, Quality (Compliance), & Profit.
• Be the branch subject matter expert on tools we offer, guidelines, product, pricing, etc.
• Meet with each LO annually to complete business plan & monthly to review results and modify action plan as needed
• Conduct monthly branch sales meeting & branch staff (sales/ops) meeting
• Maximize efficiencies with your staff; everyone working at their full potential
• Partner with recruiting department to recruit LO’s & LOA’s
• Ensure LO’s and LOA’s are growing their business by leveraging the tools available
• Manage Builder Accounts as guided by Builder Services
• Ensure accountability to corporate requests and regulatory compliance
• Be available to your LOs to structure deals the right way before they go over to operations
• Maintain an open door policy with your team
• Onboard new team members in conjunction with the Concierge Team
• Manage pricing to maximize revenue based on report review & tier management
• Expense management
• Monthly P&L review for accuracy and needed behavioral changes
This job might be for you if:
• Minimum of 3-5 years of mortgage banking experience.
• Minimum of 3 years in a supervisory position experience.
• A Branch Manager must have a strong work ethic, high personal and work values, morals, and ethics.
• Strong servant leadership skills must be evident, though prior management experience is not required.
• Strong Branch Managers will be able to bring challenging work, recognition, responsibility, and personal growth opportunities to their teams to deliver on our Mission and Value Statements, develop loyalty, and keep the team highly motivated.
• Must have a demonstrated ability to work in a fast paced environment, be extremely organized, and have strong reporting and report analysis skills.
• Strong communication and writing skills are required along with the ability to interact with all levels of personnel.