This job has expired, please see additional jobs below
Principal Production Support Specialist
Discover Financial Services
Phoenix, AZ, United States
Job Details - this job has expired, please see similar jobs below
Discover. A more rewarding way to work.
At Discover Financial Services, you’ll find yourself in the company of some of the industry’s smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.
Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:
Job Description:
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work.Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
This role can be located in Riverwoods (IL), New Albany (OH), or Phoenix (AZ).
Responsible for driving and managing the strategic relationship between Client Services and Infrastructure Services. Works with the client servicing teams, leadership, and executive leadership teams in Global Operations to assess any operational gaps and provides strategic solutions while keeping up with industry best practices and giving client focus the top priority. Leads infrastructure platform design by delivering business requirements to development teams and ensuring platforms perform to their expectations.
Responsibilities
• Prepares clear and concise communications to internal and external business partners and senior management regarding initiatives, breakdowns, and achievements.
• Identifies and coordinates operational gaps/possibilities within the Infrastructure platforms, Operations processes, and customer interactions.
• Supports deep-level infrastructure platform (design, system-level requirements/interfaces, etc.)
• Acts as a Subject Matter Expert (SME) for client-facing teams (Operations Client Support, Global Business Development, Solutions, Products, etc.)
• Ensures Infrastructure needs are identified and prioritized with the Operations Process Review.
• Liaises and champions between client-facing and Infrastructure teams to ensure that impacts of new and/or enhancements to infrastructure platforms are clearly understood, incorporating items such as Voice of the Customer (VOC), Payments industry alignment/ alignment/awareness, and/or go-to market implications.
• Establishes framework and facilitates Infrastructure Services and Client Support collaboration opportunities at varying levels of the organization.
• Assesses and implements a rotational model within the Infrastructure Services Digital, Authorization, Partners, and Support teams.
• Conducts analytics to find the business impact and solution for strategic customer- impacting incidents/requests.
Skills:
Minimum Qualifications
At a minimum, here’s what we need from you:
• Bachelor’s Degree in Business, Finance, International Affairs, Tech, Communications, Marketing, or related field
• 4+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related field
• In lieu of a degree, 6+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related field
Preferred Qualifications
If we had our say, we’d also look for:
• 6+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related field
• Splunk knowledge manager certification
• SAFe (Scale Agile Framework)understands Agile and SAFe principles and Product Owner responsibilities
• Basics Teradata
• SQL
Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.