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Group Premium Administration - Senior Associate
Allstate
Jacksonville, FL, United States
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Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
PLEASE NOTE: We are happy to review and consider all applications for this position. However, we do have a candidate who has been pre-identifed to fill this role.
Job Summary
Group Premium Administration handles all aspects of billing, payments, commissions, and customer support for employees, employers, agents, and the field force for group products.
This position handles the complete billing administration for complex groups that require special handling.
Key Responsibilities
• Genelco file maintenance including terminations, address changes, etc.
• Building and maintaining relationships with Vendors and/or Employer groups by communicating premium discrepancies, billing questions, refunds and missing information
• Preparing audits of billed versus paid premiums
• Preparation of month end management reports
• Processing premium payments on an individual bases including suspense maintenance
• Determination of termination for non-payment and refunds
• Research & respond to questions about employees, outstanding balances, payments and discrepancies
• Internal reporting for identification and system corrections for out of balance processes
• System testing and process improvement enhancements
• Train new employees and cross train existing employees on new processes
• Customer Service including escalated calls
• Assist with operational efficiency projects assigned by management and identify opportunities for process improvement in order to enhance the customer experience
• Primary SME for Combined billing for EasyBill online for Group & Life 70 products
• Ability to understand several different administration systems to track the flow of funds to ensure proper distribution
• Review and balance semi-monthly commission cycles
• Coordinates with New Business & agents for agent system changes
• Processing Credit Card Payments
• Maintain master payment files
Job Qualifications
• High School Diploma
• 3 or more years experience in a related field or 2 year degree
• Advanced Microsoft Excel, working knowledge of Word
• Ability to work in several different systems
• Must have good oral and written communications
• Ability to multi-task and maintain attention to detail
• Professionalism, positive attitude, and the ability to work well within a team
• Intermediate strategic and analytical thinking, and use of established practices while making informed independent decisions
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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