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Facilities Manager
Jones Lang LaSalle
Columbus, OH, United States
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OVERVIEW
Currently, we are seeking a Facility Manager to join our team to support the operations of a multi-site portfolio consisting of administrative and call center business operations. Primary location is Columbus, OH area
ESSENTIAL FUNCTIONS
• Capability to manage infrastructure and critical support systems
• Able to scope, assess, control, and mitigate risk for customer operations
• Have flexibility to plan, organize, and coordinate project, preventative, corrective maintenances, and emergency response as dictated by business operations. Often nights, weekends, or holidays
• Work with Senior Facility Managers and Regional Manager to oversee the delivery of maintenance and repair services and contracts
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in managing customer satisfaction.
• Understanding basics of corporate governance and regulatory compliance procedures, in order to support customer programs and operational functions to define processes and systems, including OSHA, ANSI, and other governing Authorities having jurisdiction
• Comfortable with 24/7 critical environment infrastructure/data/fulfillment center equipment requirements (the electrical and heating cooling required to operate equipment)
• Interface with occupants of selected properties and ability to develop and maintain relationships
• Inspect assigned properties on a regular basis to ensure that all sites are clean, orderly and in good repair
• Perform quarterly seat audits in support of Occupancy Planning
• Assist in the development and management of annual operating budgets
• Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis
• Support the team in the implementation of special projects for the client
• Coordinate 3rd party vendor activities to include delivery of agreed service levels, site activities and performance reviews
• Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes amending contracts, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance.
• Collaborate with account Sourcing team on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance at property level
• Deliver Customer Relationship Management Program and contribute to continuous improvement process
• Provide impactful local leadership in a collaborative environment – coordinating staff, vendor, and landlord services
• Manage financial budgets for building operations
• Ensure a “ready for business” facility – Exceeding client expectations for supporting core business
• Provide meaningful feedback to leadership and Real Estate executives regarding business space utilization and property condition
• Support Environmental Health And Safety initiatives and local business emergency planning
• Anticipate and respond to needs and concerns of multiple internal clients.
• Collaborate to solve problems and resolve spontaneous and unique situations with professionalism and customer service orientation.
• Prepare site & services for major events, internal and external visits, create presentations, etc.
• Sources, monitors, and manages 3rd party, soft services suppliers, and their related spend.
• Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI’s)
• Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices including new tools, process engineering and other ideas that provide service delivery efficiencies.
• Facilitate customer’s connection with site-related requirements including safety, security, space for individual work, conference rooms, office supplies and equipment, as well as technology systems and tools, catering, and additional local services as needed.
• Build relationships with employees and the business to enhance onsite customer experience
• Deliver timely communication regarding change management and business impacting events
• Respond and manage emergency situations in a calm, professional and effective manner
EDUCATION AND EXPERIENCE
• Bachelor’s degree preferred.
• Minimum of 5 years of Commercial Real Estate experience required, either in a corporate environment, third party service provider, or as a consultant
• Work experience in Facilities Management, Property Management, Project Management, or general real estate within healthcare pharmacy fulfillment operations segments
KNOWLEDGE, SKILLS, AND ABILITIES
• Knowledge of real estate, furniture, accounting and core building systems
• Ability to work in a fast paced environment
• Excellent customer service skills
• Strong organizational and management skills
• Strong financial and budget management skills
• Proven time management skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment.
• Strong analytical/financial aptitude. Ability to gather data, assess situations and quickly develop solutions.
• Track record of initiative, integrity and good judgement
• Excellent communication and critical thinking skills
• High level of business etiquette and social / situational awareness
• Highly collaborative with strong interpersonal skills.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Proficient skills in Microsoft Office Suite - Advanced
TRAVEL
Ability to travel to national and regional locations, as necessary
#LI
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