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Small Business Product Manager
First Horizon National Corporation
Memphis, TN, United States
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Description
Product Manager – Small Business Lending
This position will manage First Tennessee Bank’s small business lending products within the Product Management organization. The successful candidate will be expected to set strategic direction, complete market analysis and business case justification, obtain and act upon the voice of the customer and establish the product roadmap, then guide and direct product development of needed capabilities and enhancements. Primary responsibilities include:
Duties & Responsibilities:
• Driving improvements in portfolio performance (approval & pull-through rates, cross-sell penetration, line activation and utilization) and profitability through partnership with sales, marketing and vendor partners.
• Evaluating current acquisition, decisioning and delivery channels for effectiveness and potential enhancement/replacement/partnership. Ensuring smooth introduction of new capabilities (digital applications, real-time decisioning, same-day funding, etc.) to enhance customer experience and improve performance.
• Evaluating current pricing against profitability targets and competitors’ pricing through analysis, competitive shopping and benchmarking.
• Working with Credit partners to ensure a balanced approach to portfolio risk and the ability to grow the portfolio.
• Evaluating customer pain points utilizing complaint and other reporting, then prioritizing impactful improvements to the customer experience.
• Managing platform(s) and contracts for third-party service providers, including management of ongoing expenses and monitoring of SLAs.
• Assuring compliance with applicable laws and regulations.
• Keeping abreast of innovations in lending, with a focus on FinTech
encroachment into traditional lending channels. Evaluate opportunities for partnership and/or “coopetition” as appropriate, including vendor vetting, business case development, implementation and ongoing management. This role also requires implementing periodic reviews of peer products to ensure capabilities and customer experience remain competitive.
Requirements
Qualifications:
• Bachelors’ degree required. Degree in Business or Finance preferred.
• Minimum 5 years’ related product management experience in lending; ten years’ experience preferred.
• Experience in forecasting, financial modeling, business case development, strategic planning, project management and tactical implementation.
• Direct experience in applying analytics to innovatively develop product and channel strategies.
• Ability to work across multiple internal stakeholders, business areas, and external providers to deliver high-quality solutions.
• Excellent communication and interpersonal skills.
• Knowledge of regulatory requirements surrounding the bank’s product offerings required.
Work Schedule:
M-F (8am-5pm)
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