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Loss Mitigation Senior
Freddie Mac
Mc Lean, VA, United States
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Position Overview
Our customers are internal and external business partners, and we provide support to our partners by addressing transactional issues related to aging, credit loss, non-compliance and escalations. We assist in reconciling inventory of non-performing loans between Freddie Mac and the servicers; identify trends and issues around aged inventory; recommend and create effective strategies and solutions to resolve said issues that ultimately strengthen overall servicer/investor relations.
We are in search of a candidate that possesses the ability to:
• Understand and Drive OUR Focus and Vision
• Always Deliver Results
• Be Reliable and Resourceful
• Put the Customer First
• Be Innovative and Courageous
• Be Analytical and Think Critically
• Be Adaptable and Embrace Change
Responsibilities include:
• Analyze reporting and research servicer performance trends, and identify reconciling issues related to non-performing loans and provide strategies and solutions to address exceptions.
• Conduct recurring Servicer calls to review portfolio performance, reconciling items and identify root causes and solutions
• Recommend strategies and solutions to cure defects and identify any procedural or policy changes to workout programs and/or to reduce cycle time for settling workouts.
• Provide support to work groups designing policy/program, technology or workflow changes by attending and participating in meetings, reviewing documentation and assessing impact of such changes on impacted areas.
Qualifications
• Typically has 5-7 years related experience
• College degree or equivalent experience preferred and familiarity with commonly used software packages required.
• Strong servicing knowledge and experience, including but not limited to loss mitigation with emphasis on Default Management and Investor Reporting.
• Excellent verbal and written communication skills; customer-facing communication experience
• Ability to draw actionable conclusions by analyzing large amount of data and recommend policy, procedural or technology changes
Preferred Skills
Keys to Success:
• Ability to work with and collaborate cross-departmentally
• Deep curiosity to learn and act to better execute on Operations’ team and department objectives
• Ability to analyze data, think critically, and influence behavior change and process/performance improvements
Personal Competencies:
• Drive for Execution - Be accountable for strong individual and team performance
• Customer Focus (Internal and External) - Personally engage with customers to learn their needs
• Growth and Development - Know or learn what is needed to deliver results and successfully compete
Closing Statement
Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.