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Team Leader
Altisource
Tempe, AZ, United States
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Team Leader, NCI
Nationwide Credit® (NCI) is a global provider of customer relationship and accounts receivable management
services. With multiple locations and thousands of associates across the globe servicing top financial
institutions, we have the strength to develop and execute sophisticated account management strategies for
our clients worldwide.
The primary function of this Team Leader is to provide daily direction for the collection staff, monitor daily
revenue production, and initiate procedures to increase revenue. This front-line leadership role plays a very
crucial and important part in meeting client’s expectations
Responsibilities:
Conducts, evaluates and provides feedback regarding quality assurance on Collector phone calls.
Performing Collector file reviews and implementation of corrective action plans.
Analyze daily competitive collection results and provide feedback to ensure Collectors meet daily
production goals.
Monitoring, evaluating and adhering to the collector work flow as determined by the responsible
manager.
Perform talk-offs assist team members as needed.
Other duties as assigned.
Key Result Areas:
Meet Quality Assurance Objectives
Achieving and maintaining top quartile performance amongst competition
Achieve assigned client/group goals
Desired Qualifications:
Two years of collections experience preferred, with thorough knowledge of FDCPA and state
collection laws.
The ideal candidate must possess excellent written and verbal communication skills. Must possess
strong negotiation, leadership and supervisory skills.
Requires a high degree of confidentiality.
Must possess good computer skills: Microsoft Word and Excel.