This job has expired, please see additional jobs below
Collections Supervisor
TD Bank
Greenville, SC, United States
Job Details - this job has expired, please see similar jobs below
Hours
40
Department Overview
The Collection Supervisor II supervises one or more business unit or sections of the Collection or Recovery Department such as loss mitigation, bankruptcy, probate, workout or department computer system support. This job is responsible for day-to-day management of direct reports including all managerial responsibilities such as payroll, performance, coaching and development, time and attendance etc.
Job Description
• Supervises day-to-day activities of a larger collections unit, or section of a unit ensuring that processes are conducted efficiently and timely and according to established policies and procedures.
• Assigns, prioritizes and monitors work of staff.
• Contributes to development of department policies and procedures and assists staff with most complex aspects of work as necessary.
• Supervises between 8 and 20 employees.
• Coaches and develops Employees; ensures performance management activities are undertaken and completed for all Employees.
• Participates in development and management of department budget, including managing collections activities in own area to an assigned charge off budget goal.
• Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management.
• Audits staff work on a regular basis to ensure that day-to-day policies and procedures are followed and productivity levels are maintained.
• Monitors and records staff performance. Provides coaching and counseling as needed with the direction of Unit Manager.
• Prepares and communicates performance assessments for staff supervised.
Job Requirements
Must be eligible for employment under regulatory standards applicable to the position.
Must be eligible for employment under regulatory standards applicable to the position.
• Associate's degree required; Bachelor's degree or work experience equivalent to Bachelor's degree preferred
• 5+ years' experience required
• Strong understanding of collections activities and specific unit practices.
• Detailed knowledge of related legal and regulatory guidelines.
• Supervisory experience preferred.
• Strong problem solving skills.
• Proven organizational ability.
• Advanced Communication skills, both verbal and written.
• Experience with related systems and software.
• PC skills.
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.