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Program Manager
Union Bank
Tempe, AZ, United States
Job Details - this job has expired, please see similar jobs below
The Program Manager is responsible for successfully leading key Overdraft Program related initiatives using best practice techniques and methodologies. The Program Manager will identify and manage interdependencies across complex initiatives ensuring outcomes encompass fair and responsible customer treatment, transparent disclosure, customer and staff education and proactive regulatory compliance. Assures that processes and controls are in place to implement enterprise-wide policies as described in the Overdraft Program Bank Policy.
Major Responsibilities:
• Provide OD Program management support through strong collaboration and leadership, risk management, effective communication, planning, and issue resolution.
• Leverage existing capabilities and identify and address Program gaps based on competitive and regulatory assessment.
• Has a key role acting as subject matter expert in conjunction with IT systems development of new and enhancement of existing products or practices.
• Responsible for ensuring OD Program is aligned with the Retail Bank strategies, working closely with Product Management, Risk, Compliance and operations partners.
• Determine training gaps and lead efforts with Training and Product Management to address needs.
Qualifications
• Requires a minimum 5+ years of direct work experience as a lead in a financial services organization.
• Must have direct work experience in developing and driving initiatives from start to finish, from recommendation to post-rollout measurement.
• Strong analytics, strategic and critical thinking and customer empathy are required.
• Effective team work, interpersonal and organizational skills.
• A comprehensive understanding of risk and project management practices.
• Proven ability to interact and influence executive management.
• Requires excellent verbal and written communication and presentation skills.
• Requires computer skills (MS Word, Excel, Outlook and Powerpoint).
• BA is strongly preferred.
• Experience with audit methodologies is a plus.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.