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Branch Manager
United Community Banks
Blowing Rock, NC, United States
Job Details - this job has expired, please see similar jobs below
Reports To: Bank President
Direct Reports: Branch Staff
Performs a broad variety of customer service, sales, and lending activities in order to promote branch growth. Responsible for assisting with mentoring, developing, and supervising all branch employees. Actively participates in achieving sales and service goals and in maintaining operational excellence. Responsible for securing and strengthening customer relationships including outbound calls, customer profiling activities and a review of customer needs. Supports the consumer and small business loan process.
JOB REQUIREMENTS:
• High school diploma or equivalent required; Bachelor’s degree preferred
• Minimum 3 years banking experience
• Consumer/Residential lending experience
• Supervisory experience
• Good interpersonal communication and supervisory skills
• Knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products and services
• Proficient in Microsoft Office programs
• Strong verbal and written communication skills
• Ability to adapt to change
• Background in financial operating policies and procedures, banking regulations (state and federal), employee development and public
relations preferred
• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external
training programs, online training, meetings, and seminars/conferences, etc.
JOB FUNCTIONS:
• Responsible for overall management, growth and profitability of branch
• Cross-trained on all functions within the branch
• Responsible for overall day-to-day management of facility, staff and operations of the branch
• Accountable for maximizing branch revenues, sales, customer satisfaction including CSP (Customer Service Profiles) scores while minimizing
operating losses
• Participates in hiring, on-boarding, disciplining, and rewarding staff; responsible for managing performance of all branch employees; coaches
employees for optimal performance
• Responsible for communicating and monitoring goals to staff on a consistent basis
• Assists in creation of and maintaining branch business plan
• Proactively participates in business development efforts to grow the branch
• Performs business calling and sales programs
• Updates and monitors sales activities using 360 View
• Develops and maintains a diversified loan and deposit portfolio based on current campaign focus
• Actively participates in the community maintaining good public relations
• Uses reports and resources as tools to maximize results for branch and staff
• Implements controls to protect the bank in accordance with policies and procedures
• Serves as chief communicator on all topics pertaining to and for branch staff
• Other duties as assigned