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Fraud Specialist
Fiserv
Sunnyvale, CA, United States
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Job Title
Fraud Specialist
Job Purpose
What does a great Fraud Specialist I do?
Do you have excellent analytical skills? Do you love research? You will work in a collaborative, dynamic and customer service oriented environment providing exceptional client service and support. We are the front line in Risk mitigation.
As a Fraud Specialist I you can look forward to:
• Reviewing high risk ACH transfers as they occur, verifying accounts or validating customer information upon enrollment. You will protect customer accounts from fraud and work towards minimizing fraud losses for Fiserv and our partners.
• A very inclusive, diverse and talented group of people who enjoy coming to work because everyone contributes to our type of culture— a fun, collaborative, productive, teamwork-driven work environment.
• People who are happy to welcome like-minded, positive and dedicated individuals who produce great work, have a willingness to learn but also to innovate, build or improve processes, and deliver significant contributions to help meet common objectives.
Essential Job Responsibilities:
• Review and decision daily risk monitoring items; affect outbound account verification calls to Partner and external Financial Institutions; stop pending payment and suspend user/account access when necessary
• Conduct manual account registration review; perform risk assessment and linked analysis; cross-train and support other business units as needed; assist with special projects including product enhancement and improving risk processes
• Lead daily work assignments and support or assist Senior Associate/Team Lead when manager is not available. Take ownership of monitoring Service Level Agreements, apply various strategies for getting through the queue or case volume and able to address or obtain answers to questions or concerns from team members
• Collaborate, support and communicate well with individuals outside the team, including management, employees from other departments and locations as well as associates from any and all Financial Institutions
Basic qualifications for consideration:
• Bachelor’s Degree or 1 years work experience
Preferred qualifications for consideration:
• 2+ years of experience in the financial service industry or similar environment, such as Customer Service, Operations, or Fraud Prevention.
• Possess excellent written and oral communications skills; and Proficient in MS Office Applications; Knowledge and experience of third party data sources, such as Lexus Nexus, Targus, Tran Union TLO, a plus.