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Assistant Manager
Principal Financial Group
Grand Island, NE, United States
Job Details - this job has expired, please see similar jobs below
Finding the right job is all about finding the right fit.
At Principal, we believe how we do things is every bit as important as what we do. We're guided by our commitment to do the right thing for customers, employees and the environment. And we’re not just jumping on the bandwagon – that’s been part of our culture since we were founded all the way back in 1879.
We’re proud of consistently receiving several recognitions as a top workplace for employees. In fact, Principal made the cut in Forbes’ first-ever list of “America’s Best Employers!” And the best part? It’s our employees who gave us a thumbs-up.
But don’t take our word for it; see what employees at Principal have to say by checking out our employee stories on our career site. Another great way to get the inside story is connecting with employees via LinkedIn -- learn more and get a sense of the culture.
Responsibilities:
Do you have strong customer service experience and a passion for leading others?
Are you technically savvy and comfortable with new technologies?
Join our team at Principal and embark on an exciting new opportunity! The Assistant Manager within Corporate Customer Service will work in a customer centric environment where providing a positive experience is our #1 priority by telephone and other electronic channels. This role will provide leadership to staff including selection, motivation, development, performance appraisals, and contribute to the achievement of our business objectives.
Additional responsibilities may include:
• Perform floor management activities to ensure sales, service, quality and call productivity goals are met.
• Actively participate in the recruiting and selection of new team members, as well as the salary administration and review process of existing staff.
• Communicate and hold staff accountable to achieve individual performance expectations.
• Interact with business units to resolve problems and be aware of upcoming events.
• Monitor workload and adjust to ensure departmental goals are met.
• Perform other job-related duties or special projects as required.
• Provide training and updates to staff so they are comfortable with all issues and procedures.
• Review calls with staff and provide coaching and feedback monthly to improve performance.
Qualifications:
Skills required:
• Bachelor's degree or 8 year’s equivalent experience.
• 4+ years related work experience. (Customer service experience is a must!)
• Informal or formal leadership experience.
Successful candidates will have the following:
• Basic knowledge of business unit and company products required.
• Excellent leadership skills required, including excellent decision-making skills.
• Must have excellent problem-solving, and oral and written communication skills, as well as basic time management skills.
• General math skills and strong technical skills along with knowledge of business unit applications preferred.
• Must be able to maintain a high degree of accuracy while being detail oriented.
• Ability to maintain confidentiality is essential.
• Limited travel may be required.
Visa Sponsorship:
This position is not eligible for sponsorship for work authorization by Principal. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.
AAEEO:
Principal is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.