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Loss Recovery Team Manager
Liberty Mutual
Weston, MA, United States
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Description
Advance your Leadership career at Liberty Mutual Insurance - A Fortune 100 Company!
The Loss Recovery Team Manager is responsible for directing and coordinating the activities of a team of Recovery Specialists and/or Recovery Technicians. The team is responsible for improving loss cost accuracy through high quality investigations and strong negotiations. The team is also responsible for delivering top-tier customer service both externally and internally. In addition, the position is responsible for ensuring team members have the needed training and are in compliance with regulatory and company standards.
Responsibilities:
• Responsible for the direction of the Recovery Team to ensure high quality recovery handling and consistent delivery of customer service in compliance with regulatory and company standards.
• Provides technical guidance to team members
• Resolves complaints, problems, and liability questions which have been escalated through the team.
• Responsible for all management related duties including continuous coaching/feedback, performance management/evaluations, establishment of objectives, and participates in the selection of new hires.
• Provides ongoing training and employee development to team members and ensures all receive communication of corporate/department policies and procedures.
Qualifications:
• Bachelor's degree plus 3+ years of claims experience
• comprehensive knowledge of legal liability, general insurance policy coverage and state regulations.
• Thorough knowledge of claims investigation techniques as well as the medical and legal aspects of a claim
• Ability to plan, prioritize and organize claims workload for the unit
• Demonstrates good interpersonal skills including verbal and written communications
Overview:
At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.
We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.