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Account Manager
Hub International Ltd
Knoxville, TN, United States
Job Details - this job has expired, please see similar jobs below
Acts as the primary contact and facilitator for clients with respect to all activities related to consulting, marketing, implementing, communicating, and administering group insurance and related benefit plans and products. Account Manager is assigned specific clients and is Cowan’s liaison with client’s management/decision makers. Account Manager is responsible for monitoring the quality of the services Cowan provides to the client, including but not limited to: brokerage/marketing services, communications and outsourcing/administrative services
Essential Duties and Responsibilities include, but are not limited to, the following. Other duties may be assigned:
Executes marketing of client benefit plans; Writes requests for proposals and submits to insurance carriers and vendors.
Prepares communication presentations for clients.
On behalf of client, monitors financial performance of benefit plans. Compiles claim and utilization reports using carrier provided data.
Assures that carriers respond to proposal requests timely and thoroughly. Compiles carrier responses into spreadsheet or other comparable written format for comparison and presentation to client.
Coordinates literature/material fulfillment duties and processes, including enrollment kits, plan summaries; SPD’s other benefits literature and communication material.
Implements insurance benefit programs, including plan setup at carrier level; coordinating Administrative/HRIS setup and services (if applicable); conduct client enrollment meetings; and follow-up with clients and carriers to assure complete and thorough implementation.
Reviews and may compose plan documents.
Provides client customer service to continually assure that benefit plans are being administered to the client’s satisfaction and that client is fully informed of any issues that impact their benefit plans.
Supervisory Responsibilities
Account Manager may direct some aspects of the responsibilities of the Assistant Account Manager, Benefit Analyst and/or the Benefit Administrator position who work on the same account(s).