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Teller
Chemical Financial Corporation
Grand Haven, MI, United States
Job Details - this job has expired, please see similar jobs below
JOB SUMMARY
The Teller- Travel provides support to various banking centers within the assigned district/s and is responsible for assisting customers with various types of transactions while effectively maintaining a cash drawer and providing an enjoyable, valuable and memorable customer experience, which includes prompt, efficient and accurate service. In addition, the Teller-Travel engages customers in dialogue to uncover needs for products and services.
REQUIRED KNOWLEDGE AND SKILLS
• High school diploma or equivalent required
• 0 - 1 Years experience in function
• 0 - 1 Years experience in industry
• Prior cash handling and/or customer service experience required.
• Basic computer skills using Windows-based software required; prior experience with bank specific software preferred.
• Proficient verbal and written communication skills; strong interpersonal skills, with the ability to deliver effective communication positively with a customer service approach.
• Flexibility and adaptability to work with a variety of banking centers with varied customer demographics.
• Strong attention to detail, while demonstrating accuracy in performing all work assignments. Excellent organization and time management skills.
• Ability to make sound and reasonable decisions regarding customer transactions, weighing customer satisfaction with the Bank's exposure to loss and/or fraud.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Transactions/Cash
• Promptly greet customers, identify needs, and establish and maintain professional, courteous and positive dialogue.
• Efficiently and accurately process various customer transactions, including deposits, withdrawals, loan payments, check cashing, issuing cashier's checks, etc., while maintaining operational excellence and providing an exceptional customer experience.
• Examine checks deposited to determine proper funds availability based on regulation requirements and complete hold notices.
• Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary, while ensuring cash limits are not exceeded and securing against loss by ensuring safekeeping of money.
• Balance cash drawer in accordance with Bank procedures and regulations.
Sales/Customer Service
• Support banking center goals, which include assessing customer needs, promoting, cross selling, referring and educating customers on the various products and services offered by the bank.
• Resolve customer concerns and issues promptly and effectively; ensure issues are properly escalated when necessary.
• Keep abreast of new and existing products and services offered by the bank; educate customers on various products and services, explaining key features and benefits.
Operations
• Maintain up-to-date knowledge of processes and procedures and maintain a general knowledge of branch operations.
• Provide assistance in opening and closing procedures for the banking center.
• May assist with processing of ATM, night drop and coin machine.
• Understand the banking center's business objectives and goals.
Compliance
• Maintain a thorough understanding of regulatory, security, operational and audit compliance.
• Provide assistance in audit related activities when necessary.
• Maintain customer confidence and protect bank operations by keeping information confidential.
Other / Miscellaneous
• Actively participate in sales meetings and campaigns.
• Participate in Community Reinvestment Act efforts and activities.