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Security/Life Safety Communications Specialist
Jones Lang LaSalle
Lawrence Township, NJ, United States
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Job Responsibilities
Operations
• Research required information using available resources
• Identify and escalate priority issues
• Identify areas of opportunity and utilize skill/knowledge to suggest improvements
• Route calls to appropriate resources
• Complete all assigned call backs
• Utilize Emergency Medical Dispatch guidelines to evaluate emergency phone calls, provide pre-arrival instructions, and dispatch resources
• Process emergency calls for security, fire, EMS, and HazMat incidents, determine priorities, and dispatch emergency services per protocols
• Monitor access control systems and assign appropriate resources to investigate alarms
• Adhere to business unit specified client driven standards.
• Complete data entry using multiple work request applications
• Monitor video surveillance systems
• Monitor and operate multi-site radio system
• Communicate crisis alerts to key stakeholders and employees
Reporting
• Maintain individual Daily Activity Logs
• Complete Incident Reports as required
Other
• Complete and maintain Public Safety Telecommunicator I certification and Emergency Medical Dispatch certification
• Any and all other duties and tasks assigned.
Knowledge, Skills & Abilities
Education/training
• HS diploma or equivalent
• 2 year degree preferred
Years of relevant experience
• 1 year in a security or law enforcement environment, communications center preferred
• 2+ years preferred
• Additional experience in emergency medical services or fire service a plus
Skills and knowledge
• Proficient in Word, Excel and other Microsoft Office Suite programs
• Strong organizational and management skills
• Ability to multi-task and work both in a team and independently
• Ability to function effectively in a dynamic work environment
• Excellent interpersonal skills; strong emphasis on customer service
• Excellent business writing and verbal communications
• Strong analytical ability
• Detail oriented
• Technical knowledge of C-Cure 9000 Access Control System
• Experience utilizing video surveillance systems
Certifications/licenses
• None required
• CPR Course Completion preferred
• Emergency Medical Technician a plus
• Public Safety Telecommunicator a plus
Physical work requirements and work conditions
• Ability to sit for long periods of time
• Willing/able to work 12 hour shifts on days, nights, and weekends
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