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Sales Contract / Compensation Coordinator
Aflac
Columbia, SC, United States
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Description
Spread Your Wings
We are the Duck. We inspire and are inspired, listen and respond, empower our people, give back to our community and, most importantly, celebrate every success along the way. We do it all – The Aflac Way.
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized by Fortune magazine as one of the 100 Best Companies to Work For in America for 20 consecutive years, one of the Best Workplaces for Millennials in 2015 (the inaugural year of the award) and one of America's Most Admired Companies for 17 years.
Our business is about being there for people in need. So, ask yourself: Are you the Duck? If so, there’s a home — and a flourishing career — for you at Aflac.
The Company
Aflac Group
The Location
Columbia, SC
The Division
Sales Support and Administration
The Opportunity
Sales Contract/Compensation Coordinator I
Job Summary
Serves as a dedicated resource to resolve routine service requests for premier broker as it relates to sales contracting, compensation, acquisitions, and production, including but not limited to agent validation, billing/premium, commission setup and errors, retro corrections, and production credit
Principal Duties & Responsibilities
Under general supervision, develops relationships and serves as a dedicated resource to resolve routine service requests for premier broker as it relates to sales contracting, compensation, acquisitions, and production, including but not limited to agent validation, billing/premium, commission setup and errors, retro corrections, and production credit; prepares supporting documentation and performs research for escalated items
Partners with Group Underwriting in the negotiation and preparation of custom contracts and commission packages for premier brokers; partners with state offices, field force, and broker contacts to confirm enrolling or commissioned agents; verifies contracting/licensing and confirms/declines eligibility; confirms commission packages and splits; tracks and monitors special commission arrangements related to custom cases, pre-enrollment advances, platform fees/cost, per diem payments and third party fees; reviews and processes invoices
Processes hierarchy promotions, demotions, and changes to commission setups; processes changes to Broker/Agent of Record (BOR/AOR); determines how these changes will affect in-force and new business going forward; completes all required system changes needed as a result of these changes; responsible for processing and adjudicating all broker of record (BOR) requests submitted; identifying and enacting changes in commission payments as a result of BOR; prepares documents for imaging; maintains an up-to-date procedures manual that provides accurate step-by-step procedures to accomplish all assigned tasks
Prepares communications critical to the field force, payroll accounts, brokers and WWHQ staff on all related matters to ensure that all pertinent parties are well informed and knowledgeable of all aspects that impact desired outcomes requiring a quick turnaround as needed; prepares legal agreements from established documents including assignment of commissions
Provides action requests to other departments and/or team members to ensure associates’ records are accurate; monitors associates’ records or department reports to ensure criteria for compensation and other incentive/program eligibility is maintained; performs research and calculations to confirm account status, determine under payments or over-payments; prepares the required documentation to generate payment and/or notification; works with management and the Legal Department to determine the appropriate action to be taken to recoup over-payments and/or other payments due to the organization from associates
Reviews daily, monthly, and/or quarterly transaction reports and statements; adjusts and/or reimburses deductions and with holdings; prepares debit /credit requests to reconcile and balance monthly deduction, withholding and statement accounts and reports; maintains transaction records to support and validate year-end transaction roll-up and reports
Performs other duties as required
Qualifications
Education & Experience
Bachelor’s degree and one year of work experience or an equivalent combination of education and experience
One year insurance industry experience (internal and/or external) (preferred)
One year of experience as a Contract Specialist, Sales Compensation Specialist, or Agent Validation Specialist (preferred)
Job Knowledge & Skills
Understanding of commissions, production credit, bonuses, the sales organization and structure
General understanding of basic bookkeeping or accounting concepts and terminology, and the ability to perform basic math calculations
Excellent oral, written, and interpersonal communication skills to interact effectively with internal and external customers
Strong personal computer skills with experience in Windows-based software
Microsoft Excel - Intermediate
Microsoft Word - Intermediate
Microsoft Access - Intermediate
SharePoint – Intermediate
Core Competencies
Action Oriented, Customer Focus, Adaptability, Listening, Ethics and Values, Integrity and Trust
Functional Competencies
Conflict Management, Decision Quality, Negotiating, Priority Setting, Problem Solving, Time Management, Timely Decision Making, Written Communications
The Benefits
Aflac is known for treating our employees exceptionally well. As one of the leaders in the insurance industry, we’re able to offer one of the most comprehensive health benefits packages available in corporate America, including free coverage from one of our pioneering insurance products, the Aflac Cancer policy. Our employees also enjoy a host of other benefits, including advancement opportunities, opportunities for continued education and professional development, merit increases and performance bonuses, profit-sharing 401(k), stock purchase plans, and many more.